Head Client Servicing(MICE)

2 weeks ago


Delhi NCR, India Wizard Events And Conferences Full time US$ 90,000 - US$ 1,20,000 per year

Job Responsibilities

Client Relationship Management:

Act as the primary point of contact for key MICE clients.

Build and maintain long-term relationships to enhance client retention.

Understand client objectives and deliver custom solutions aligned with their goals.

Project Ownership & Execution:

Oversee end-to-end project delivery for meetings, incentives, conferences, and exhibitions.

Coordinate with internal teams (Creative, Operations, Travel, Finance, etc.) to ensure timely and quality execution.

Lead planning meetings, site inspections, and post-event evaluations with clients.

Team Leadership:

Manage and mentor the client servicing team.

Allocate resources effectively across multiple projects.

Drive accountability and performance within the team.

Business Development Support:

Collaborate with sales and business development to pitch for new business.

Assist in proposal creation, budgeting, and strategic presentations.

Identify upselling and cross-selling opportunities with existing clients.

Financial Management:

Ensure project profitability and adherence to budget.

Oversee invoicing, client approvals, and timely collections.

Market & Industry Knowledge:

Stay updated with trends and innovations in the MICE industry.

Ensure service offerings remain competitive and cutting-edge.

Key Skills & Competencies:

Strong client handling and relationship management skills

Excellent communication, negotiation, and presentation abilities

Ability to manage multiple large-scale projects simultaneously

Team leadership and people management

Financial acumen and budget handling

Problem-solving and crisis management

Preferred candidate profile

15-20 years of experience in client servicing within the MICE, event, or travel industry

Proven track record of handling high-profile clients and large-scale projects

Willingness to travel as per project requirements



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