Customer Success Executive

1 day ago

Cochin, Kerala, India Rubrix Analytics Full time ₹ 1,44,000 - ₹ 1,80,000 per year

A Customer Relationship Executive is responsible for building and maintaining positive and long-term relationships with clients/customers, ensuring satisfaction, addressing concerns, and supporting business growth through excellent service and communication. CRE should also act as the vital link between our customers and internal operations teams.

Key Responsibilities

  • Serve as the primary point of contact for customer inquiries, requests, and feedback.
  • Build strong client relationships to increase trust and loyalty

· Clearly communicate product features, workflows, and updates to customers.

  • Guide customers through onboarding, adoption, and usage of the company's solutions.
  • Collaborate with the operations, product, and technical teams to resolve customer issues
  • Maintain accurate records of customer interactions using CRM tools.
  • Proactively identify customers needs and suggest appropriate solutions or upgrades.
  • Ensure customer satisfaction, retention, and long-term relationship building.
  • Collect, analyze, and relay customer feedback to improve products and services.
  • Prepare and share periodic reports on customer engagement and issue resolution.

⸻

Qualifications & Skills

  • Bachelor's degree in business, Marketing, IT, or related field.
  • 1–3 years of experience in customer support, customer success, or client servicing
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to build rapport with clients.
  • Problem-solving mindset with attention to detail.
  • Familiarity with CRM tools, ticketing systems, and MS Office.
  • Ability to work both independently and as part of a team in a hybrid setup.

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Work Location: Remote

  • Client Success Executive

    2 weeks ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Title: Customer Success ExecutiveGender Preference: FemaleExperience: 1–2 YearsSalary: ₹15,000 – ₹25,000 per monthJob Type: Full-TimeAbout the RoleWe are looking for a proactive and customer-focused Customer Success Executive to build strong client relationships and ensure customer satisfaction. If you have excellent English communication skills,...

  • Customer Success Specialist

    2 weeks ago

    Cochin, Kerala, India Crink Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Location: Kalamassery, Kochi, KeralaType: Full-Time, OnsiteExperience: 0–2 yearsIndustry: Mental Wellness / HealthTech StartupAbout CrinkCrink is a fast-growingmental wellness startupfocused on supporting working professionals and families through AI+Human led consultations. We believe that mental wellbeing should be accessible to every busy working...

  • Customer Success Managers

    2 weeks ago

    Cochin, Kerala, India Eloit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are on the lookout for energetic Customer Success Managers to enhance our team, focusing on driving product adoption and increasing user engagement through direct interactions with our clients at their locations. The ideal candidates will be enthusiastic about leveraging technology to improve educational outcomes and dedicated to delivering exceptional...

  • Senior Customer Success Manager

    1 week ago

    Cochin, Kerala, India Sinch Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.We reach every phone on earth. From the lifechanging to the timesaving, we're helping...

  • Senior Customer Success Manager

    1 week ago

    Cochin, Kerala, India Sinch Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.We reach every phone on earth. From the lifechanging to the timesaving, we're helping...

  • Client Success executive

    2 weeks ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Job Title: Client Success Executive (freshers)Employment Type: Full-Time (Hybrid – required to visit Palarivattom office 3 times a month)Gender Preference: FemaleExperience: Freshers can applyAbout the RoleWe are looking for an enthusiastic and motivated Client Success Executive (freshers) to join our team. This role is ideal for freshers who are eager to...

  • Call Center Executive

    2 weeks ago

    Cochin, Kerala, India ABC Customer Service Full time ₹ 10,000 - ₹ 11,500 per year

    Company Name: ABC Customer ServiceType of Company: BPO/Call Centre/Contact CentreVacancies: 1Designation: Telecalling ExecutiveJoining date: 26 August 2025 (flexible)This position of Telecalling Executive is for our client, an international car company. Work location will be in our office in Kochi.Job Description:Candidates have to make outbound calls to...

  • Customer Success Associate

    2 weeks ago

    Cochin, Kerala, India Voxbay Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesDevelop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.Understand clients' business objectives, challenges, and industry trends to provide tailored solutions.Act as a strategic advisor, ensuring clients maximize the value of our products and services.Handle client concerns and resolve...

  • CSE (Customer Support Executive)

    1 day ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    CUSTOMER SUPPORT EXXECUTIVELocation: KochiExperience: 0–3 yearsEmployment Type: Full-timeRequirementsGraduate in Business / Commerce or related field.0–3 years of experience in client handling / account management (freshers with strong communication are welcome).Strong communication and relationship-building skills.Proficiency in MS Excel & PowerPoint...

  • Partner Success Manager

    1 week ago

    Cochin, Kerala, India Bandi-ian Life Insurance Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Partner Success ManagerLocation: KochiJob Summary:We are seeking a proactive and customer-focused Relationship Manager to join our team. The primary responsibility of this role is to ensure the timely renewal of life insurance policies by maintaining strong relationships with partners and customers. The ideal candidate will have excellent...