CSE (Customer Support Executive)
7 days ago
CUSTOMER SUPPORT EXXECUTIVE
Location: Kochi
Experience: 0–3 years
Employment Type: Full-time
Requirements
- Graduate in Business / Commerce or related field.
- 0–3 years of experience in client handling / account management (freshers with strong communication are welcome).
- Strong communication and relationship-building skills.
- Proficiency in MS Excel & PowerPoint for reports and presentations.
- Problem-solving mindset with adaptability to dynamic business needs.
- Ability to take ownership and deliver measurable results.
Key Responsibilities
- Be the main point of contact for assigned clients, ensuring long-term trust and engagement.
- Conduct regular calls with business owners to track strategy execution.
- Spot execution gaps or delays and help clients with solutions.
- Act as a bridge between clients and internal teams for smooth workflows.
- Prepare and present reports, dashboards, and presentations.
- Work closely with the Customer Success Manager and internal teams to drive satisfaction.
- Take ownership of accounts with proactive follow-ups and performance tracking.
- Consistently achieve and exceed KPIs and success goals
Job Type: Full-time
Pay: ₹10, ₹24,000.00 per month
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