Duty Manager Front Office- HIEX BLREP

3 days ago

Bengaluru, Karnataka, India Holiday Inn Express and Suites Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities Guest Service

Supervise Front Office operations including check-in, check-out, reservations, and guest inquiries.

Act as the "Manager on Duty" during shifts, ensuring high levels of guest satisfaction.

Handle guest complaints promptly and professionally, resolving issues or escalating when necessary.

Maintain visibility in the lobby, offering assistance to guests at all times.

Ensure guest requests (transport, wake-up calls, special arrangements) are handled efficiently.

Operational Duties

Monitor room allocations, reservations, and availability to maximize occupancy and revenue.

Ensure smooth coordination with Housekeeping, Engineering, and F&B departments.

Oversee cashiering, billing, and night audit processes when on duty.

Maintain proper records of incidents, guest feedback, and handovers.

Ensure loyalty program (IHG One Rewards) standards are communicated and promoted to guests.

Team & Leadership

Supervise, guide, and motivate the Front Office team during shifts.

Provide on-the-job training and coaching to Guest Service Associates.

Conduct shift briefings and ensure smooth handovers between shifts.

Assist in scheduling, rostering, and monitoring team performance.

Compliance & Safety

Adhere to all IHG brand standards, SOPs, and guest service guidelines.

Ensure compliance with hotel safety, security, and emergency procedures.

Handle lost & found property as per hotel policy.

Monitor grooming, discipline, and conduct of Front Office staff.

Job Requirements

Education: Degree / Diploma in Hotel Management preferred.

Experience: Minimum 2–4 years in Front Office; prior supervisory / duty manager experience in hotels is an advantage.

Skills & Competencies:

Excellent guest service and problem-solving skills

Strong leadership and team management ability

Good communication skills (English required, additional languages an advantage)

Ability to handle pressure and resolve conflicts

Knowledge of PMS (Opera / similar) and hotel systems

Key Competencies (IHG Standards)

Guest Love Put guests at the center of all actions

Do the Right Thing Follow SOPs, policies, and ensure compliance

Show We Care Support and develop team members while assisting guests

Aim Higher Strive for operational excellence and service improvements

Celebrate Difference Create an inclusive and welcoming environment for guests and colleagues

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Front Office Guest Service Associate-HIEX BLREP

    1 day ago

    Bengaluru, Karnataka, India Holiday Inn Express and Suites Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Key Responsibilities Guest ServiceWelcome and greet guests warmly upon arrival.Handle check-in, check-out, and room assignment efficiently using the PMS system.Respond promptly to guest inquiries, requests, and complaints with professionalism.Promote IHG One Rewards loyalty program to guests.Provide accurate information on hotel services, facilities, and...

  • front office executive

    2 weeks ago

    Bengaluru, Karnataka, India Novel Office Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    DESCRIPTION:Responsible for handling front office and administration duties.Handling calls and directing the calls to concerned person / extension.Greeting and welcoming guests/clients and providing them with a positive first impression of the organization.Handling courier / order dispatches, entry of inward mails & disbursing to concerned department /...

  • Front Office Manager

    7 days ago

    Bengaluru, Karnataka, India St's Hotel Full time ₹ 66,000 - ₹ 7,80,000 per year

    Job SummaryREPORTS TO: General managerDirectly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.Responsibilities and DutiesFRONT OFFICE...

  • Front Office

    5 days ago

    Bengaluru, Karnataka, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled and experienced Front Office & Guest Services professional with 2-5 years of experience to join our team at the Marriott Hotel. The ideal candidate will have a strong background in guest service and front office operations.Roles and ResponsibilityManage front office operations, including reception, concierge, and bell...

  • Front Office

    5 days ago

    Bengaluru, Karnataka, India Naukri Hospitality Jobs Full time ₹ 80,00,000 - ₹ 1,20,00,000 per year

    We are looking for a skilled Front Office & Guest Services Concierge Manager to join our team at the Marriott Hotel. The ideal candidate will have 6-10 years of experience in the hospitality industry, with a strong background in front office operations and guest services.Roles and ResponsibilityManage front office operations, including reception, concierge,...

  • Front Office Executive

    1 week ago

    Bengaluru, Karnataka, India Azuro by Square Yards Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAzuro by Square Yards offers seamless, tech-driven property management solutions for landlords and tenants. From tenant sourcing and rent collection to maintenance and legal support, we handle all aspects of rental management. Our mission is to deliver a transparent, hassle-free experience that maximizes rental income for property owners...

  • Front Office

    5 days ago

    Bengaluru, Karnataka, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Front Office & Guest Services professional to join our team at the Marriott Hotel. The ideal candidate will have 2-5 years of experience in front office operations, excellent communication skills, and the ability to provide exceptional guest services.Roles and ResponsibilityManage front office operations,...

  • Front Office Receptionist

    1 week ago

    Bengaluru, Karnataka, India Azuro by Square Yards Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAzuro by Square Yards offers seamless, tech-driven property management solutions for landlords and tenants. From tenant sourcing and rent collection to maintenance and legal support, we handle all aspects of rental management. Our mission is to deliver a transparent, hassle-free experience that maximizes rental income for property owners...

  • Duty Manager

    1 day ago

    Bengaluru, Karnataka, India Protonzone Consulting Full time ₹ 26,40,000 per year

    We are also looking for Duty Manager (male / female). Salary bracket shall be from 18000 – 22000/- pmThe job description is as follows:Job Purpose To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The...

  • Assistant Front Office Manager

    1 week ago

    Bengaluru, Karnataka, India QTONET PRIVATE LIMITED Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Job Summary:The Front Office Manager is responsible for overseeing all front desk operations to ensure the highest standards of service and efficiency. This role involves managing the front office team, ensuring smooth check-in/check-out processes , handling guest/client relations, and maintaining an organized, welcoming reception environment.Key...