
Duty Manager Front Office- HIEX BLREP
2 days ago
Key Responsibilities Guest Service
Supervise Front Office operations including check-in, check-out, reservations, and guest inquiries.
Act as the "Manager on Duty" during shifts, ensuring high levels of guest satisfaction.
Handle guest complaints promptly and professionally, resolving issues or escalating when necessary.
Maintain visibility in the lobby, offering assistance to guests at all times.
Ensure guest requests (transport, wake-up calls, special arrangements) are handled efficiently.
Operational Duties
Monitor room allocations, reservations, and availability to maximize occupancy and revenue.
Ensure smooth coordination with Housekeeping, Engineering, and F&B departments.
Oversee cashiering, billing, and night audit processes when on duty.
Maintain proper records of incidents, guest feedback, and handovers.
Ensure loyalty program (IHG One Rewards) standards are communicated and promoted to guests.
Team & Leadership
Supervise, guide, and motivate the Front Office team during shifts.
Provide on-the-job training and coaching to Guest Service Associates.
Conduct shift briefings and ensure smooth handovers between shifts.
Assist in scheduling, rostering, and monitoring team performance.
Compliance & Safety
Adhere to all IHG brand standards, SOPs, and guest service guidelines.
Ensure compliance with hotel safety, security, and emergency procedures.
Handle lost & found property as per hotel policy.
Monitor grooming, discipline, and conduct of Front Office staff.
Job Requirements
Education: Degree / Diploma in Hotel Management preferred.
Experience: Minimum 2–4 years in Front Office; prior supervisory / duty manager experience in hotels is an advantage.
Skills & Competencies:
Excellent guest service and problem-solving skills
Strong leadership and team management ability
Good communication skills (English required, additional languages an advantage)
Ability to handle pressure and resolve conflicts
Knowledge of PMS (Opera / similar) and hotel systems
Key Competencies (IHG Standards)
Guest Love Put guests at the center of all actions
Do the Right Thing Follow SOPs, policies, and ensure compliance
Show We Care Support and develop team members while assisting guests
Aim Higher Strive for operational excellence and service improvements
Celebrate Difference Create an inclusive and welcoming environment for guests and colleagues
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
-
Bengaluru, Karnataka, India Holiday Inn Express and Suites Full time ₹ 3,00,000 - ₹ 4,50,000 per yearKey Responsibilities Guest ServiceWelcome and greet guests warmly upon arrival.Handle check-in, check-out, and room assignment efficiently using the PMS system.Respond promptly to guest inquiries, requests, and complaints with professionalism.Promote IHG One Rewards loyalty program to guests.Provide accurate information on hotel services, facilities, and...
-
Assistant Front Office Manager
2 days ago
Bengaluru, Karnataka, India Mister hair corporation Full time ₹ 3,60,000 - ₹ 4,80,000 per yearCompany DescriptionAt Mister Hair Clinic, we specialize in advanced hair transplant and hair restoration solutions designed to bring back your confidence and natural look. With state-of-the-art clinics in Bangalore, Chennai, and Salem, our team of highly trained surgeons and hair experts combine medical precision with aesthetic artistry to deliver results...
-
Front Office Manager
3 weeks ago
Bengaluru, Karnataka, India Marriott Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process Ensures guest and employee...
-
Bengaluru, Karnataka, India Holiday Inn Express and Suites Full time ₹ 1,50,000 - ₹ 2,50,000 per yearKey Responsibilities Guest ServiceEnsure guest rooms, corridors, and public areas are cleaned and maintained to brand standards.Respond promptly to guest requests (extra linen, amenities, cleaning service, etc.).Handle guest belongings with care and maintain confidentiality.Report any guest complaints or maintenance issues immediately to the...
-
Front Office Duty Manager
2 days ago
Bengaluru, Karnataka, India svenska hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAs a Front Desk Receptionist, your primary responsibility is to perform all check-in and check-out tasks efficiently. You will manage online and phone reservations, register guests by collecting necessary information, and warmly welcome guests upon arrival while assigning rooms to ensure a smooth check-in process. Key Responsibilities: - Manage online and...
-
Duty Manager
2 weeks ago
Bengaluru, Karnataka, India beBeeHospitality Full time ₹ 8,00,000 - ₹ 12,00,000Job DescriptionWe are seeking an experienced and skilled Duty Manager to join our team.The Duty Manager will oversee all property operations, ensuring the highest levels of hospitality and service are provided.They will represent property management in resolving any guest or property-related situation.Manages the flow of questions and directs guests within...
-
Front Office Manager
2 weeks ago
Bengaluru, Karnataka, India Moxy Bengaluru Airport Full timeAbout the RoleThe Front Office Manager will oversee the daily operations of the front desk, ensuring that all guests receive outstanding service and support. This role is crucial in maintaining the hotel's reputation for excellence.Responsibilities- Manage front office operations and staff.- Ensure guest satisfaction and handle complaints effectively.-...
-
Front Office Manager
2 weeks ago
Bengaluru, Karnataka, India Moxy Bengaluru Airport Full timeAbout the RoleThe Front Office Manager will oversee the daily operations of the front desk, ensuring that all guests receive outstanding service and support. This role is crucial in maintaining the hotel's reputation for excellence.ResponsibilitiesManage front office operations and staff.Ensure guest satisfaction and handle complaints effectively.Coordinate...
-
Front Office Executive
2 weeks ago
Bengaluru, Karnataka, India Advanced Grohair & Gloskin Clinic Full time ₹ 1,50,000 - ₹ 20,00,000 per yearRoles & ResponsibilitiesBuild and maintain relationships with internal and external customers.Monitor registration and admission standards followed by the team and submit reports as requiredProvide courteous service to clients and respond promptly and tactfully to their request or inquiries.Responsible for identifying critical areas in the operations and...
-
Assistant Front Office Manager
2 weeks ago
Bengaluru, Karnataka, India Marriott Full timeJob Number 24158221 Job Category Rooms Guest Services Operations Location JW Marriott Bengaluru Prestige Golfshire Resort Spa Nandi Hills Road Karahalli Post Bengaluru Karnataka India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and...