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Client Services Manager
2 weeks ago
Company Description
Go Speedy Go (GSG), a trusted automobile service provider under HIFERK TECHNOLOGIES PVT. LTD., offers comprehensive auto repair services. With over 11 years of experience, GSG provides high-quality automotive solutions, including spare parts, consumables, car insurance, and used car sales and purchases. Headquartered in Odisha, GSG is ISO 9001:2015 certified and affiliated with Startup India. The company is supported by esteemed organizations like NASSCOM, CII, and DICCI, as well as financial backers such as the State Bank of India, Mudra, CGTMSE, and SIDBI.
Role Description
This is a full-time on-site role based in Siliguri for a Client Services Manager. The Client Services Manager will be responsible for ensuring customer satisfaction, managing client relationships, and addressing service-related inquiries. The role also involves analyzing customer feedback, implementing service improvements, and maintaining high-quality customer service standards.
Qualifications
- Proven experience in Customer Service and Client Services to ensure positive customer experiences
- Strong Communication skills, including interpersonal and written communication, to interact effectively with clients and team members
- Excellent Analytical Skills to evaluate customer feedback and suggest improvements
- Proficiency in problem-solving and conflict resolution to address and resolve client issues effectively
- Degree in Business Administration, Marketing, or a related field is preferred
- Familiarity with the automotive service industry would be an advantage
- Strong organizational skills with an ability to manage multiple tasks and prioritize efficiently
