Customer Service Associate
3 days ago
We are looking for a Customer Service Associate for our PVR INOX, who will be responsible for ensuring a smooth and delightful customer experience at our cinema. The role involves handling ticketing, assisting patrons, addressing queries, and maintaining the overall cleanliness and ambiance of the theater.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Handle ticket sales, cancellations, and reservations efficiently.
- Provide information about movie schedules, promotions, and offers.
- Resolve customer complaints and concerns promptly, escalating to management when necessary.
- Maintain cleanliness and orderliness in the lobby, ticket counters, and auditorium areas.
- Coordinate with other departments to ensure smooth operations.
- Ensure compliance with all company policies, procedures, and safety standards.
Qualifications & Skills:
- Minimum qualification: 12th Pass/Graduate.
- Prior experience in customer service or hospitality is a plus.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle pressure.
- Basic computer skills (for ticketing systems)
- Flexible to work in shifts, including weekends and holidays.
Job Types: Full-time, Permanent
Pay: ₹9, ₹10,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- What is your highest educational qualification?
- Do you have any prior experience in customer service, hospitality, or cinema operations? If yes, please specify.
- Are you comfortable working in shifts, including weekends and holidays?
- Are you comfortable using computers or ticketing software?
- How soon can you join?
Location:
- Siligurí, West Bengal (Required)
Work Location: In person
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