Operations Manager

5 days ago

Siliguri, West Bengal, India Voyage hospitality Full time ₹ 3,60,000 - ₹ 5,40,000 per year

Job Summary

We are seeking an experienced and results-driven Operations Manager to oversee the day-to-day operations of the hotel and ensure the highest standards of service, efficiency, and profitability. The Operations Manager will lead and coordinate all operational departments—including Front Office, Housekeeping, Food & Beverage, and Maintenance—to deliver exceptional guest experiences and uphold brand standards.

Key Responsibilities

  • Oversee daily hotel operations to ensure smooth functioning across all departments.
  • Work closely with department heads to set operational goals, implement policies, and maintain service quality.
  • Monitor and manage guest satisfaction scores, addressing issues promptly and effectively.
  • Ensure compliance with brand standards, health and safety regulations, and local laws.
  • Review operational performance reports, budgets, and financial statements to optimize efficiency and profitability.
  • Lead, train, and motivate team members to deliver superior service and operational excellence.
  • Collaborate with the Sales & Marketing team to support revenue-generating initiatives and enhance guest loyalty.
  • Develop and implement standard operating procedures (SOPs) to improve productivity and consistency.
  • Manage inventory, procurement, and vendor relationships to control costs without compromising quality.
  • Oversee preventive maintenance schedules and property upkeep to ensure a safe, well-maintained environment.
  • Act as the point of contact for guests, VIPs, and corporate clients when the General Manager is unavailable.

Qualifications & Skills

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
  • 5–10 years of progressive experience in hotel operations, with at least 2 years in a managerial capacity.
  • Strong understanding of front office, housekeeping, food & beverage, and engineering functions.
  • Proven leadership and team management skills with a hands-on, results-oriented approach.
  • Excellent communication, problem-solving, and organizational abilities.
  • Financial acumen and experience in budgeting, forecasting, and cost control.
  • Proficiency in hotel management systems (e.g., Opera PMS, Fidelio, or similar).
  • Commitment to delivering outstanding guest service and maintaining high operational standards.

Key Competencies

  • Leadership and team development
  • Strategic thinking and decision-making
  • Customer service excellence
  • Time management and multitasking
  • Attention to detail and quality assurance

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma (Required)

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

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