Workshop Manager
2 weeks ago
Job Title: Workshop / Service Manager
Department: After-Sales Service
Location: Maruti Suzuki Authorized Dealership - North Bengal
Reporting To: General Manager / Dealer Principal.
Job Purpose
To lead and manage the workshop operations efficiently, ensuring high-quality service delivery, customer satisfaction, and adherence to Maruti Suzuki standards. The role involves team supervision, process compliance, revenue generation, and customer relationship management.
Key Responsibilities
Workshop Operations & Efficiency
Oversee daily service operations including job card opening, vehicle diagnosis, repair, and final delivery.
- Monitor technician productivity, bay utilization, and turnaround time (TAT).
Ensure adherence to Maruti Suzuki SOPs and service quality benchmarks.
Team Management
Supervise Service Advisors, Technicians, Floor Supervisors, and support staff.
- Conduct regular training, skill assessments, and performance reviews.
Foster a culture of discipline, teamwork, and continuous improvement.
Customer Satisfaction & Retention
Ensure prompt and courteous customer handling, complaint resolution, and follow-ups.
- Monitor CSI (Customer Satisfaction Index) scores and implement corrective actions.
Drive repeat business through service reminders, AMC renewals, and loyalty programs.
Revenue & Cost Control
Achieve monthly service revenue targets through effective upselling (e.g., value-added services, extended warranties).
- Control operational costs, manage inventory, and optimize resource allocation.
Track workshop KPIs like labor revenue, parts sales, and warranty claims.
Compliance & Reporting
Ensure compliance with Maruti Suzuki audit parameters, safety norms, and statutory regulations.
- Maintain accurate records of service jobs, customer feedback, and workshop performance.
- Submit periodic reports to dealership management and Maruti Suzuki regional office.
Required Skills & Competencies
- Strong technical knowledge of Maruti Suzuki vehicles and diagnostic tools.
- Leadership and team-building abilities.
- Customer-centric approach with excellent communication skills.
- Proficiency in DMS (Dealer Management System) and MS Office.
- Problem-solving and decision-making under pressure.
Qualifications & Experience
- Diploma/Degree in Automobile or Mechanical Engineering.
- 5–10 years of experience in automobile service operations, preferably with Maruti Suzuki or similar OEM.
- Certification in Maruti Suzuki Service Manager Training (preferred).
Job Types: Full-time, Permanent
Pay: ₹20, ₹45,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
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