Front Office Associates

2 days ago

Kozhikode, Kerala, India Elite Butlers Full time ₹ 1,50,000 - ₹ 2,50,000 per year
Job Summary:

We are looking for a well-groomed and professional Front Office Associate to join our team in Kozhikode. The ideal candidate will be the first point of contact for guests and responsible for delivering a warm and welcoming experience, handling check-in/check-out procedures, and coordinating front desk activities.

Key Responsibilities:
  • Greet and welcome guests in a professional and friendly manner
  • Manage the check-in and check-out process efficiently
  • Handle guest inquiries, requests, and complaints promptly and courteously
  • Maintain accurate records of bookings, payments, and guest information
  • Coordinate with housekeeping and other departments for smooth operations
  • Manage phone calls, emails, and room reservations
  • Ensure the front desk area is clean, organized, and presentable at all times
  • Maintain daily reports and handovers
Requirements:
  • Minimum 1 year of experience in a similar front office or customer-facing role
  • Bachelor's degree or diploma in Hospitality or related field preferred
  • Proficient in MS Office and hotel management software (e.g., IDS/Opera)
  • Excellent communication and interpersonal skills
  • Pleasant personality and professional appearance
  • Ability to work in shifts, including weekends and holidays
  • Fluency in English and Malayalam (if possible) is essential

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