Salesforce Administrator

Key Responsibilities:

• Configure, customize, and maintain Salesforce CRM to support business processes, including Sales Cloud, Service Cloud, and Marketing Cloud.
• Manage user accounts, roles, profiles, and permissions, ensuring data security and compliance.
• Design and implement Pardot, process builder flows, approval processes, and validation rules to automate business processes.
• Create and maintain dashboards, reports, and analytics to support decision-making and performance tracking.
• Monitor system performance, troubleshoot issues, and implement fixes or enhancements.
• Manage Salesforce integrations with third-party applications (e.g., Pardot, ZoomInfo, Marketing Cloud).
• Conduct regular data quality audits and implement strategies for maintaining clean, accurate, and actionable data.
• Lead and execute large-scale data migrations, deduplication, and enrichment initiatives.
• Train and support end-users to maximize adoption and utilization of Salesforce features.
• Collaborate with cross-functional teams to gather requirements and implement Salesforce solutions that align with business goals.
• Participate in Salesforce release planning, testing, and deployment.
• Document configurations, processes, workflows, and technical solutions for future reference and compliance.
• Provide strategic guidance and best practices for Salesforce utilization, adoption, and continuous improvement.
• Implement advanced Salesforce solutions including Salesforce Shield, CPQ, Tableau CRM (Einstein Analytics), and Lightning Web Components (LWC).

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, or related field.
• 3-6 years of hands-on Salesforce administration experience in a complex enterprise environment.
• Salesforce Administrator Certification required.
• Strong experience with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Expertise in configuration: custom objects, fields, page layouts, record types, profiles, roles, and permission sets.
• Proficiency in automation tools: Workflow Rules, Process Builder, Flow Builder, and Approval Processes.
• Advanced reporting and dashboard skills with ability to provide actionable insights.
• Experience with integrations, data migration, ETL tools, and API management.
• Strong understanding of CRM best practices, data security, and compliance standards.
• Solid problem-solving, analytical, and troubleshooting abilities.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience with user training, support, and adoption strategies.
• Knowledge of Apex, Visualforce, and Lightning Web Components (LWC) is a plus.
• Familiarity with third-party tools: Pardot, ZoomInfo, Marketing Cloud, and other marketing or sales tools.
• Experience with Salesforce Shield, CPQ, Tableau CRM (Einstein Analytics), and large-scale deployment projects.

Preferred Traits & Competencies:

• Highly organized and detail-oriented with strong project management skills.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Proactive and solution-oriented mindset.
• Strong interpersonal skills to work with diverse teams across sales, marketing, and operations.
• Continuous learner, keeping up-to-date with Salesforce innovations and trends.
• Ability to translate business requirements into technical solutions efficiently.

Why Join Us:

• Opportunity to work with cutting-edge Salesforce technology and tools.
• Exposure to cross-functional teams and complex business processes.
• Career growth opportunities and professional development support.
• Collaborative and supportive work environment.

Job Type: Full-time

Pay: ₹500, ₹1,000,000.00 per year

Benefits:

• Cell phone reimbursement
• Provident Fund
• Work from home

Work Location: Remote