L2 Production Support lead

1 day ago


Bengaluru Mumbai Pune, India eClerx Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Overview

We are seeking an experienced L2 Production Support Lead to oversee application support for critical systems in the BFSI domain. The ideal candidate will lead an L2 support team, ensure application stability, manage escalations, and drive incident resolution. This role requires hands-on expertise in Java, SQL, Unix, and Shell scripting, along with leadership skills to manage production support operations end-to-end.

Key Responsibilities

  • Lead the L2 production support team, ensuring smooth functioning of business-critical BFSI applications.
  • Oversee monitoring, incident management, and service request fulfillment.
  • Perform deep-dive analysis using SQL for data-related issues.
  • Manage application stability, including job monitoring, log analysis, and troubleshooting.
  • Collaborate with L3/development teams for defect resolution and permanent fixes.
  • Drive automation of recurring tasks and process improvements.
  • Ensure adherence to SLAs, escalation protocols, and compliance requirements.
  • Conduct root cause analysis (RCA) and present reports to stakeholders.
  • Coordinate with business users, infrastructure teams, and external vendors when required.
  • Mentor and guide team members, providing technical and process leadership.

Technical Skills Required

  • Strong hands-on knowledge of Java/J2EE for debugging and support.
  • Proficiency in SQL (Oracle, Sybase, or MySQL) complex queries, performance tuning, and data fixes.
  • Expertise in Unix/Linux environment and Shell scripting.
  • Experience with batch scheduling/monitoring tools (Control-M, Autosys, or similar).
  • Familiarity with incident management systems (ServiceNow, JIRA, Remedy).
  • Exposure to middleware servers (WebLogic, WebSphere, Tomcat).
  • Knowledge of monitoring tools (Splunk, AppDynamics, Dynatrace, or similar).
  • BFSI domain experience is highly preferred.

Leadership & Soft Skills

  • 5–10 years of experience, with at least 2–3 years leading L2 support teams.
  • Strong stakeholder and client management skills.
  • Excellent problem-solving, decision-making, and escalation management.
  • Ability to lead shifts, manage priorities, and coordinate across multiple teams.
  • Strong communication and presentation skills


  • Bengaluru, Delhi, Mumbai, NCR, India Hatchtra Innotech Full time ₹ 9,00,000 - ₹ 15,00,000 per year

    Were Hiring: L2 Production Support – Application & System Monitoring Roles(50+ Openings | 3–12 Yrs Experience | 2 Levels & Multiple Designations)Location: Mumbai / Pune / Chandigarh / Bengaluru / Gurugram / Noida / New Delhi (WFO, Hybrid, or Remote Based on Role)Industry: Fortune 500 Client Projects (Staffing via Hatchtra Innotech Pvt. Ltd.) Employment...


  • Bangalore Rural, Bengaluru, India Genxhire Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesJob TitleL2 Production Support LeadOracle RID79511Job Type: Full-Time / ContractFull TimeExperience Range8+ YearsJob LocationBangaloreWork Mode ( WFO / Hybrid / Remote)RemoteNotice Period Requirement0-30 days etcRecruiterAarti ShahJob Summary:We are looking for an experienced L2 Production Support Engineer with strong expertise in...

  • Java L2 support

    3 days ago


    Bengaluru, Mumbai, Pune, India Majesco Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job DescriptionOracle developer with basic JAVA Knowledge is responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification and capable of doing the in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to...


  • Bengaluru, Karnataka, India Genxhire Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are looking for an experienced L2 Production Support Engineer with strong expertise in Java, SQL, and UNIX to join our team. The ideal candidate will be responsible for maintaining high availability of business-critical applications, resolving issues in real-time, and collaborating with cross-functional teams to drive long-term stability and...

  • L2 Support

    1 week ago


    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • IT Support

    1 week ago


    Bengaluru, India SFJ Business Solutions Full time ₹ 25,000 - ₹ 30,000

    Description We are looking for a skilled IT Support (L2) to join SFJ Business Solutions, a leading E-Learning company based in Bengaluru. As an IT Support (L2), you will play a crucial role in providing technical assistance and support to our internal team and clients. Your expertise will be vital in ensuring the smooth operation of our IT systems and...


  • Bengaluru, India Virtuoso Staffing Solutions Pvt Ltd Full time

    Job Title : L2 Production Support LeadExperience Range : 8+ YearsJob Location : BangaloreWork Mode : ( WFO / Hybrid / Remote) RemoteNotice Period Requirement : 0-30 days etcJob Summary :We are looking for an experienced L2 Production Support Engineer with strong expertise in Java, SQL, and UNIX to join our team. The ideal candidate will be responsible for...


  • Bengaluru, Karnataka, India Symphoni Hr Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hiring for L2 Production Support Engineer and Lead position for One of Our Client.Location: PAN India(Remote)Experience: 4 to 12 yrsMust Have: L2 Production Support,Java,Unix/Linux,Shell ScriptingKey Responsibilities:Monitor production systems and respond to incidents, alerts, and escalations in a timely manner Perform root cause analysis and provide fixes...


  • Bengaluru, Karnataka, India Broadridge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Are you an experienced professional looking for your next big opportunity in L1/L2 Production or Application Support? Dont miss our in-person interview drive happening on Thursday, 25th Sep 2025 Role: L1/L2 Production / Application Support Work Location: Bangalore Drive / Walk-In Location: Bangalore Experience Required: 16 years Required Skills: Strong SQL,...

  • IT Support

    3 weeks ago


    Bengaluru, India SFJ Business Solutions Full time

    Description We are looking for a skilled IT Support (L2) to join SFJ Business Solutions, a leading E-Learning company based in Bengaluru. As an IT Support (L2), you will play a crucial role in providing technical assistance and support to our internal team and clients. Your expertise will be vital in ensuring the smooth operation of our IT systems and...