L2 Production Support Lead
3 days ago
Job Summary:
We are looking for an experienced L2 Production Support Engineer with strong expertise in Java, SQL, and UNIX to join our team. The ideal candidate will be responsible for maintaining high availability of business-critical applications, resolving issues in real-time, and collaborating with cross-functional teams to drive long-term stability and performance.
Key Responsibilities:
Monitor production systems and respond to incidents, alerts, and escalations in a timely manner
Perform root cause analysis and provide fixes for recurring issues
Troubleshoot application-level issues in Java-based systems
Write and optimize SQL queries to analyse and resolve data-related issues
Manage and automate routine UNIX/Linux system tasks
Work closely with development, QA, and infrastructure teams to ensure seamless production operations
Participate in on-call rotation and ensure 24x7 availability during support shifts
Required Skills and Experience:
8+ years of experience in Production Support or Application Support roles
Strong hands-on knowledge of Java (debugging, log analysis)
Proficiency in SQL (querying, data analysis, basic performance tuning)
Good working experience with UNIX/Linux commands and scripting
Exposure to monitoring tools (e.g., Splunk, Grafana, AppDynamics) is a plus
Ability to handle pressure and manage incidents independently
Excellent problem-solving and communication skills
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