L2 Production Support

Were Hiring: L2 Production Support – Application & System Monitoring Roles

(50+ Openings | 3–12 Yrs Experience | 2 Levels & Multiple Designations)

Location: Mumbai / Pune / Chandigarh / Bengaluru / Gurugram / Noida / New Delhi (WFO, Hybrid, or Remote Based on Role)

Industry: Fortune 500 Client Projects (Staffing via Hatchtra Innotech Pvt. Ltd.)

Employment Type: Full-Time | Contract (C2H)

Rapid hiring with 50+ open positions across two levels

About us:

We are a leading staffing and workforce solutions company, trusted by Fortune 500 organizations and global enterprises to build their technology teams.

When you join us, you'll work directly with our Fortune 500 client teams that power mission-critical systems worldwide.

About the Role

We are hiring skilled L2 Production Support professionals to join a high-performance operations team responsible for real-time monitoring, issue resolution, and stability of mission-critical enterprise systems.

Whether you're a mid-level engineer or a senior technical lead, this is your chance to work on global platforms, contribute to uptime and automation, and collaborate with cross-functional teams in a high-stakes production environment.

Open Positions & Designations

Level 1 – L2 Production Support Engineer (3–8 Yrs)

Designations:

• Support Engineer
• Senior Support Engineer
• Application Support Analyst
• Application Support Specialist

Ideal For: Mid-level engineers who thrive on debugging, automation, and ensuring smooth system operations.

Level 2 – L2 Production Support Lead (8+ Yrs)

Designations:

• Technical Lead – Production Support
• Production Support Lead

Ideal For: Senior professionals ready to own production stability, lead incidents, and guide technical teams in high-availability environments.

Key Responsibilities (Role-Based)

L2 Production Support Engineer (3–8 Yrs)

• Monitor production systems, resolve incidents in real time
• Write and optimize SQL queries for issue resolution
• Automate recurring UNIX/Linux tasks
• Use tools like Splunk, Grafana, and AppDynamics for diagnostics
• Investigate and close L2 tickets, ensuring SLA compliance
• Collaborate with Dev, QA, and Infra teams during releases and issues

L2 Production Support Lead (8+ Yrs)

• Own the resolution of critical incidents and escalations
• Perform root cause analysis and implement long-term fixes
• Debug Java-based systems and analyze logs
• Lead and mentor junior support engineers
• Oversee production stability, uptime, and performance tuning
• Partner with global stakeholders to drive support strategy

Skills & Tools

Core Technologies

• SQL: Querying, tuning, data investigation
• UNIX/Linux: Shell scripting, cron jobs, automation
• Java: Debugging and log analysis (Lead Level)

Monitoring Tools

• Splunk
• Grafana
• AppDynamics

Methodologies & Practices

• ITIL (Incident, Change, Problem Management)
• Escalation Management
• On-call & 24x7 Production Support
• Root Cause & Impact Analysis

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related IT field
• 3–12 years of relevant experience in Production or Application Support
• Proficiency in SQL, UNIX/Linux; Java experience for senior roles
• Exposure to monitoring tools and ticketing systems
• Strong communication, documentation, and cross-team collaboration skills

Why Join Us?

Be part of a high-impact, mission-critical operations team

Work with global cross-functional engineering and support groups

Hands-on with modern production tooling & enterprise systems

Flexible work modes – WFO, Hybrid, or Fully Remote (role-based)

How to Apply

For quick consideration, please email your resume and include the desired position and experience level (e.g., "Data Engineer – Mid-Level") in the subject line.