Implementation & Support Engineer

3 days ago

Hyderabad, Telangana, India The businesses of Merck KGaA, Darmstadt, Germany Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Work Your Magic with us 

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role :
  • Lead Go-To-Market activities for digital solutions, providing comprehensive pre- and post-sales support.
  • Oversee pre- and post-sales technical activities, ensure seamless implementation at customer sites.
  • Work closely with customers, Commercial, Sales, and Design teams on a daily basis to ensure alignment and effective communication.
  • Deliver demo training, materials, and support to Sales, Customer Success/Engagement, and MSAT teams across EMEA, APAC, China, and the Americas.
  • Compose and perform Computer System Validation (CSV) for digital software at customer sites, adhering to GMP standards.
  • Provide installation, integration and maintenance support to customers and partners, ensuring optimal performance of digital solutions.
  • Design and lead training programs for both hardware and software, tailored to customer needs.
  • Ensure product applicability within customer processes and drive continuous improvement initiatives.
  • Offer expert support and training to customers, which may require travel to client locations.
  • Collaborate internally on new digital solution applications, provide insights for product enhancements.
  • Lead communication efforts to raise awareness of digital solutions and the upcoming portfolio.
Who You Are:
  • You hold a degree in Computer Science or a related field, with 2 to 5 years of experience in implementation and support roles
  • This position is based in India, with the possibility of partial home office arrangements.
  • You have a strong automation mindset, focusing on monitoring, reporting, and continuous improvement.
  • You possess in-depth knowledge of best practices throughout the software development life cycle, including source control management, build processes, testing, and operations.
  • Fluency in English is required, with excellent communication skills and patience when interacting with clients.
  • You are a proactive team player and problem solver, capable of collaborating effectively to identify issues and implement solutions.
  • Strong interpersonal skills, advanced problem-solving abilities, strategic planning, and impactful communication.
  • High proficiency in customer orientation and technical acumen.
  • Experience working in an agile environment is a plus.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of our diverse team

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