Implementation Engineer

3 days ago

Hyderabad, Telangana, India IT Services Company Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Implementation Engineer (SaaS | Enterprise Clients)

Location: Hyderabad

Shift : Night shift (US Shift)

Experience: 2-3 years in client-facing technical roles (SaaS/Enterprise onboarding)

About the Role

We are looking for a dynamic Implementation Engineer to lead the design, delivery, and optimization of scalable technical solutions for enterprise clients. Acting as a trusted advisor, you'll bridge the gap between technical discovery and delivery — ensuring smooth onboarding, successful integrations, and long-term client satisfaction.

This is a senior, client-facing role ideal for professionals who thrive on solving complex challenges, collaborating cross-functionally, and creating meaningful impact across strategic accounts.

Key Responsibilities

  • Lead technical discovery sessions and design tailored solutions for enterprise client onboarding and integration.
  • Develop and execute comprehensive implementation plans, ensuring seamless transitions to delivery and support teams.
  • Own the technical deployment and optimization of high-impact client projects, customizing solutions to meet specific business needs.
  • Serve as the primary technical contact for product data feeds, API integrations, and FTP-related configurations.
  • Conduct advanced troubleshooting and provide expert consultation to client stakeholders.
  • Collaborate with Sales, Product, Engineering, and Client Success teams to ensure alignment and technical excellence.
  • Mentor junior team members, fostering a culture of learning and collaboration.
  • Drive initiatives that improve processes, workflows, and client onboarding experiences.
  • Create technical documentation, webinars, and enablement materials to support client education at scale.
  • Communicate complex technical concepts in clear, actionable language to both technical and non-technical audiences.
  • Represent the voice of the client in product feedback discussions to influence feature roadmaps.
  • Take ownership of critical client situations, ensuring proactive resolution and client satisfaction.

Required Qualifications

  • 2- 3 years of experience in a client-facing technical role within a SaaS environment (Implementation, Onboarding, or Solution Engineering).
  • Strong expertise in product data feeds (XML, TXT, CSV, JSON) and FTP protocols.
  • Proficiency in REST and SOAP API integrations and troubleshooting.
  • Working knowledge of Excel and HTML.
  • Proven ability to manage multiple complex projects simultaneously.
  • Excellent analytical, problem-solving, and prioritization skills.
  • Exceptional communication and presentation skills for diverse audiences.
  • Demonstrated experience in technical documentation and enablement.
  • Ability to perform in fast-paced, dynamic environments with shifting priorities.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience in enterprise SaaS implementations or e-commerce integrations.
  • Familiarity with remote training tools and virtual client engagement platforms.
  • Project Management experience or certifications (PMP, Agile).
  • Proven success in developing online technical training or onboarding content.
  • Entrepreneurial mindset with strong ownership and initiative.

What You'll Gain

  • Opportunity to drive high-impact client success across enterprise accounts.
  • Exposure to cutting-edge SaaS technologies and large-scale integration projects.
  • A collaborative environment that values innovation, autonomy, and continuous improvement.
  • A chance to influence process, product, and client strategy from the front line.

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