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Implementation Engineer I
2 weeks ago
We are looking for a motivated and technically skilled Implementation Engineer to join our Global Services team. In this role, you will be responsible for delivering customized client solutions using the Seismic Enablement Cloud, including data automation, SSO, SMTP, and custom integrations. You will work closely with global clients, project managers, solution consultants, and offshore teams to ensure seamless delivery of automation and integration projects. This is a client-facing role that requires strong communication skills, technical aptitude, and the ability to manage multiple projects in a fast-paced environment.
At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.
Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page.
Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
Analyze client content, data, and requirements to design optimal solutions using Seismic's platform.
- Advise clients on SSO and SMTP configurations based on user management and email options best practices.
- Write database queries to extract information from various database types using Seismic data automation best practices.
- Collaborate with Solution Architect to design technical solutions for enterprise clients.
- Lead tier one service solution implementations such as Email Opt-Out Sync, Data Loader, and Marketo Activity Writeback.
- Coordinate with offshore teams and ensure timely delivery of project milestones.
- Manage multiple client projects simultaneously across different technical workstreams.
- Identify and escalate risks proactively to internal stakeholders.
- Provide timely support and ongoing services for existing clients in accordance with SLAs.
- Conduct virtual and occasional on-site training for clients.
- Document and promote client enhancement requests to Product and Engineering teams.
- This role requires partial overlap with U.S. business hours (typically 3-4 hours in the evening IST).
- Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience.
- Minimum 2 years of experience in technical consulting, implementation, or support roles.
- Strong verbal and written communication skills, especially in client-facing scenarios.
- Self-starter with the ability to grasp new technical concepts quickly.
- Demonstrated success in handling multiple client implementations in parallel while meeting deadlines.
- Ability to gather, understand and translate client requirements into deliverables.
- Ability to effectively identify, prioritize and escalate client or project risks.
- Ability to manage offshore teams and communicate effectively using tools like JIRA, Slack, and Chatter.
- Strong analytical and problem-solving skills
- Ability to adapt quickly to changing priorities and technologies.
- Advanced proficiency with the Microsoft Office Suite including PowerPoint, Word, and Excel.
- Advanced knowledge of SQL and query languages.
- Experience with RESTful API
- Familiarity with SSO and SMTP.
- Experience with Seismic or other Sales Enablement platforms is a plus.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here.
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales
enablement
, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
