System Administrator

2 days ago

Ahmedabad, Gujarat, India SilverXis Inc. Full time

Location: Ahmedabad – India

Working Hours: Night Shift - US Hours (CST Time Zone)

Employment Type: Full-time

Key Responsibilities:

POS System & IT Support

  • Monitor, maintain, and troubleshoot POS systems, terminals, and peripheral devices (printers, scanners, cash drawers, etc.).
  • Provide real-time remote support to stores or restaurant staff during US operating hours.
  • Install and configure POS updates, software patches, and firmware upgrades.
  • Support POS integration with accounting, reporting, or inventory systems.
  • Troubleshoot hardware, network, and connectivity issues promptly to minimize downtime.

System Administration

  • Manage user accounts, access permissions, and system credentials.
  • Perform system backups, routine maintenance, and data recovery when needed.
  • Monitor network health, server performance, and device uptime.
  • Maintain IT asset logs and documentation of configurations and processes.

Inventory Management & Maintenance

  • Update and maintain inventory databases in the POS system.
  • Add or modify product details, pricing, categories, and barcodes as needed.
  • Reconcile inventory reports and ensure data accuracy across systems.
  • Support stock tracking, item adjustments, and periodic audits.
  • Coordinate with US teams for receiving, transfers, or new product setups.
  • Monitor and ensure timely maintenance of IT hardware and store equipment.

Administrative & Reporting Tasks

  • Maintain daily activity logs, issue reports, and resolution summaries.
  • Assist in preparing performance and usage reports for management review.
  • Track open support tickets and follow up to ensure closure.
  • Coordinate with vendors and US-based teams for repairs, replacements, and service requests.
  • Perform other administrative duties as assigned, including document updates, scheduling maintenance windows, or assisting with special projects.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: 2–4 years in system administration, IT support, or POS system management (restaurant or retail experience preferred).
  • Technical Skills:
  • Hands-on experience with POS platforms (Toast, Clover, Square, NCR, Lightspeed, or similar).
  • Proficiency in Windows, networking, and remote access tools.
  • Familiarity with inventory systems and data entry accuracy.
  • Experience with ticketing tools such as Zendesk, Freshdesk, or Jira.

Soft Skills:

  • Excellent English communication (written and spoken).
  • Detail-oriented with strong organizational and multitasking abilities.
  • Analytical mindset with a proactive approach to problem-solving.
  • Reliable, punctual, and comfortable working US night shifts.

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