Guest Relations Executive

Guest Relations Executive | Bangalore

At 2 Pints Brewing, we believe great beer brings people together — and that starts with the people who make every guest feel welcomed, valued, and at home. While we're committed to brewing authentic, true-to-style beers, our real craft lies in creating connection. Every greeting, every conversation, and every moment of hospitality reflects the warmth, creativity, and purpose of our team.

Our taprooms are built on the values we live every day — inclusivity, curiosity, authenticity, and genuine human connection. Here, every voice matters and every interaction counts. As part of our Guest Relations team, you're not just managing arrivals — you're shaping experiences.

If you love people, thrive on meaningful interactions, and believe hospitality is a blend of warmth and precision, you'll feel right at home with us.

So, what's the gig?

We're looking for a Guest Relations Executive who can elevate our guest experience from the moment someone walks in to the moment they leave. You'll oversee front-of-house flow, lead the guest relations team, and ensure every interaction reflects the 2 Pints Brewing spirit: welcoming, knowledgeable, and effortlessly warm.

This is a perfect role for someone who combines charm with structure — someone who can handle high-energy service hours while maintaining poise, clarity, and a strong sense of responsibility.

The Good Stuff You'll Own

• Be the experience leader: Oversee guest check-ins, greetings, waitlists, and seating to ensure smooth, efficient, and warm interactions.
• Guide the front-of-house team: Train, support, and mentor Guest Relations Associates and hosts to deliver consistently high standards of hospitality.
• Manage reservations like a pro: Oversee booking platforms, call inquiries, VIP requests, table allocations, and peak-hour guest flow.
• Solve problems gracefully: Handle guest concerns with empathy, clarity, and confidence; escalate only when necessary.
• Support service flow: Coordinate with the floor, bar, and kitchen teams to optimize seating, manage turnover, and maintain service rhythm.
• Champion ambience: Ensure entrance, waiting areas, and overall first impressions align with our brand vibe — warm, inviting, and thoughtfully curated.
• Own special moments: Assist with celebrations, events, private bookings, and guest-specific requests.
• Contribute to reporting: Support daily administration including reservation reports, guest feedback logs, and shift summaries.
• Be the voice of the brand: Share the story, spirit, and offerings of 2 Pints Brewing with authenticity and pride.

If You're Reading This and Thinking "This Is So Me", Then We're on the Right Track

• 2–4 years of experience in guest relations, front office, or host/hostess roles, ideally with leadership exposure
• Warm, confident, articulate communicator with exceptional people skills
• Strong sense of professionalism, ownership, and composure in fast-paced environments
• Comfortable managing reservations, guest flow, and high-volume guest interaction
• Tech-savvy with POS basics, reservation systems, and communication tools
• High emotional intelligence — able to read situations, connect with guests, and resolve issues smoothly
• Flexible to work evenings, weekends, and peak service hours

What's In It for You (Besides Great Beer)

At 2 Pints Brewing, you'll get to:

• Shape the guest experience: Your presence sets the tone for warmth, efficiency, and memorable moments.
• Lead with heart: Guide a team that values kindness, curiosity, and collaboration.
• Grow your career: Build skills toward supervisory, managerial, and customer experience leadership roles.
• Make meaningful connections: Meet people from all walks of life — and make their day better.
• Enjoy the vibe: Because great beer and great energy make everything better.

What Makes Us, Us

• Craft & Authenticity: No shortcuts — everything we brew and everything we do reflects care.
• Community & Connection: Beer tastes better together — and so does life.
• Warmth & Openness: Doors open wide, hearts open wider.
• Curiosity, Curation & Deep Research: From taps to tunes, everything is curated with intention.
• Ease & Joy: Serious about beer, never too serious about ourselves.

If you've read this far and found yourself nodding, then we should probably be talking over a pint (or two). Drop us a line, tell us your story, and let's see what we can build together. We promise — we're friendlier than most interview panels, and yes, onboarding includes actual beer.

Instagram: @2pintsbrewing

Job Types: Full-time, Permanent, Fresher

Pay: ₹250, ₹350,000.00 per year

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Guest relations: 4 years (Preferred)

Language:

• English (Preferred)

Work Location: In person