Engineer - Service Support (Building Management Systems)

14 hours ago


Mumbai, Maharashtra, India UNIVASTU Full time ₹ 8,00,000 - ₹ 12,00,000 per year

This position is for NUOS home automation (A Group company of Univastu India Limited)

We are looking for a proactive and technically skilled Service Support Engineer to join our team and deliver exceptional support for our Smart Home Automation & BMS solutions. Youll be the front-line expert assisting with installations, service calls, and troubleshooting for our clients ensuring seamless integration and satisfaction.

Key Responsibilities

  • Provide on-site and remote technical support for smart switches, sensors, and BMS systems.
  • Diagnose and resolve electrical, wiring, or connectivity issues related to product performance.
  • Coordinate with internal teams to ensure timely resolution of service requests.
  • Guide electricians, contractors, or clients during installation or maintenance.
  • Educate clients on using the NUOS mobile app, automation features, and system behaviour.
  • Maintain documentation for site visits, service reports, and customer feedback.

Qualifications

  • Diploma or Degree in Electronics, Electrical, Computer Science, or a related technical field.
  • 1 to 5 years of experience in technical support, service engineering, or field installations.
  • Prior exposure to Smart Home, IoT, or Automation systems is highly preferred.

Technical Skills

  • Familiar with electrical circuits, wiring, and device installations.
  • Understanding of smart automation protocols.
  • Knowledge of Wi-Fi, network configuration, and mobile app navigation.
  • Ability to read and interpret circuit diagrams and site layouts.

Soft Skills

  • Good communication skills for client interaction and internal coordination.
  • Problem-solving mindset with a calm, customer-first attitude.
  • Willingness to learn new technologies, tools, and protocols.
  • Able to explain technical concepts to non-technical users.


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