Building Automation Specialist

Our ideal candidate will be responsible for providing safe living and quality of life through effective service delivery.

• ">Customer Engagement & Satisfaction:
• Deliver value to clients and customers by ensuring timely and efficient service execution.
• Maintain customer satisfaction through direct liaison with client representatives, customers, and service recipients.
• Establish and maintain a good working relationship with the customer.
• Provide technical support to customers and ensure satisfaction.
• ">Service and Maintenance:
• Perform periodic maintenance services as per the service contract requirements.
• Supervise a team of technicians in performing scheduled maintenance and addressing spot calls from customers.
• Ensure service maintenance is conducted effectively and within set timelines.
• Adhere to health, safety, and environmental policies.
• ">Project Management & Sales:
• Lead project management efforts for alterations, additions, or retrofit work at service sites.
• Propose small work quotations and carry out the proposed work upon customer acceptance.
• Estimate materials costs and quantities for projects and provide necessary information to stakeholders.
• Support teams in project cost and progress reporting.
• Assist in creating new sales opportunities during project/service execution and contribute to growth initiatives.
• Provide project support to project managers to ensure smooth execution, timely completion, and adherence to budget.
• ">Technical & Operational Support:
• Provide technical support and expertise in Building Management Systems (BMS), Fire Alarm Systems (FAS), Front-End Applications/Software, and Security Systems (CCTV, Access Control, and Intrusion Detection).
• Support troubleshooting and fault finding with a high level of proficiency.
• Maintain and update site-specific documentation and quality assurance information.
• Travel to customer sites as needed and provide services nationwide.
• Assist in achieving service matrix and regional Annual Operating Plan (AOP) targets.
• ">Team Management:
• Supervise and manage a team of technicians to exceed both company and customer expectations.
• Ensure team performance aligns with company goals and safety standards.
• ">Working Hours & Flexibility:
• Perform duties outside of normal working hours, as per agreed rosters, when required.

• ">Education:
• Engineering Graduates/Diploma holders with 3+ years of relevant experience in building automation and security systems.
• ">Skills & Experience:
• Expert-level knowledge and experience in BMS, FAS, Front-End Applications/Software, and Security systems (Server/IP-based Video Management for CCTV, Access Control, etc.).
• Strong troubleshooting and fault-finding skills.
• Knowledge of Intrusion Detection Systems is an added advantage.
• Strong communication and interpersonal skills.
• Ability to interact effectively with customers and build relationships.
• Experience in managing teams and working under limited supervision.
• Ability to apply product knowledge to develop customer-specific solutions.
• Ability to manage, motivate, and direct teams to meet customer and company expectations.
• ">Work Environment:
• Ability to work under pressure in a fast-paced environment.
• Strong commitment to safety and maintaining a safe working environment.
• Willingness and ability to travel to customer sites nationwide.

• Customer Relationship Management: Ability to build and maintain relationships with customers based on trust and mutual understanding.
• Technical Expertise: Strong knowledge of building automation and security systems, along with troubleshooting skills.
• Leadership & Team Management: Ability to lead and supervise a team of technicians to achieve company goals and customer satisfaction.
• Time Management & Organization: Ability to effectively plan and schedule maintenance and project activities.
• Sales & Project Management: Ability to identify sales opportunities and manage projects to completion, ensuring customer satisfaction and cost control.