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Global Customer Support – INTERN – Escalations Team

2 weeks ago

Pune, Maharashtra, India Cornerstone OnDemand Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Global Customer Support – Intern – Escalations Team | Pune | EMEA and US Shifts | 11 Months Internship

Graduation Years: We are currently considering pass outs of 2023, 2024 and Fully Completed for 2025 Passouts )

This role is part of the Global Customer Support Team, responsible for triaging incoming customer support case escalations from internal stakeholders. The individual will follow the standard operating procedures and playbooks for case escalation triage

What you will do in this role

Monitor case escalation inbox and provide email acknowledgement responses to internal requestors.
Review case escalation email requests and ensure the required information is provided. If not, request appropriate details.
Create a case escalation in Salesforce CRM.
Ensure proper ownership and action are taken on case escalations.
Perform basic reporting on the volume and quality of case escalation requests

You've got what it takes if you have

Technical aptitude and willingness to learn.
High organisational skills and attention to detail.
Experience with customer service management software (Salesforce a plus).
Customer Service or Technical Support experience.
Proficient with Microsoft Office applications
Strong analytical and problem-solving skills

Added Advantage—Familiar with support workflows and processes and experience working with CRM applications like Salesforce in an SLA-driven ecosystem.
The role requires working in a 24x7 environment (mostly US shifts).
Location – Pune MH (on-site)

Compensation: Monthly Stipend Shift Allowances Cabs (Pick & Drop) Full Catered Meals on Board

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