
Team Lead – Global Hr Shared Services
4 weeks ago
Company Description Metro Global Solution Center MGSC is internal solution partner for METRO a EUR31 Billion international wholesaler with operations in more than 30 countries The store network comprises a total of 623 stores in 21 countries of which 522 offer out-of-store delivery OOS and 94 dedicated depots In 12 countries METRO runs only the delivery business by its delivery companies Food Service Distribution FSD HoReCa and Traders are core customer groups of METRO The HoReCa section includes hotels restaurants catering companies as well as bars cafes and canteen operators The Traders section includes small grocery stores and kiosks The majority of all customer groups are small and medium-sized enterprises as well as sole traders METRO helps them manage their business challenges more effectively MGSC location wise is present in Pune India Dusseldorf Germany and Szczecin Poland We provide HR Finance IT Business operations support to 31 countries speak 24 languages and process over 18 000 transactions a day We are setting tomorrow s standards for customer focus digital solutions and sustainable business models For over 10 years we have been providing services and solutions from our two locations in Pune and Szczecin This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion We believe that we can add value drive efficiency and satisfy our customers We are looking for Join our dynamic HR Shared Services team as a Team Lead where you ll play a crucial role in managing the employee life cycle for the EU region of a leading wholesale organization In this role you will be part of an agile team that delivers efficient and proactive HR support to both employees and managers across multiple European countries Your contributions will be key to ensuring seamless HR service delivery and a positive employee experience If you choose to join us you will be Key responsibilities accountabilities- Lead a regional HR Shared Services delivery team of 10 members providing day-to-day supervision coaching and mentoring to ensure high-quality and consistent service delivery Manage and resolve complex employee inquiries received through multiple channels e g ServiceNow HR Portal ensuring timely and compliant resolution aligned with SLAs Oversee and ensure efficient administrative support for all HR processes while maintaining adherence to SLAs and internal compliance standards Monitor and manage transaction volumes team workload and case resolution metrics sharing regular performance updates during HRSS service delivery meetings with stakeholders Coordinate with internal HR teams and cross-functional departments to ensure seamless service delivery and support across all operational touchpoints Ensure Standard Operating Procedures SOPs and process maps are consistently maintained updated and adhered to across all HR activities Develop and track Key Performance Indicators KPIs and Service Level Agreements SLAs for the team in collaboration with HR and business leaders to drive operational efficiency Prepare and present performance trend reports highlighting key insights service gaps and recommendations for improvement to HR leadership Conduct regular quality checks and audits to validate data accuracy compliance and adherence to standard processes Provide ongoing support feedback and performance development to team members fostering a culture of continuous improvement and accountability Act as the primary point of contact for HR stakeholders building and maintaining strong relationships to ensure transparency and alignment on expectations Proactively manage and resolve escalations ensuring compliance standards are met and trends are analyzed to identify root causes and implement preventive solutions Contribute to and lead larger HR projects or initiatives as required supporting transformation technology implementation or service optimization efforts Drive consistency in ways of working ensuring standardized processes are implemented and continuously improved across the HRSS team Qualifications Graduate or Postgraduate with 8 - 10 years of experience in HR transactional and operational services Here are the desired Skills and Experience Experience preferably in a HR Shared Services function supporting European Union Should have at least 4 years of experience leading managing a team of at least 7-10 employees Considerable experience in a HR Shared Services or HR Operations function Proficiency in data entry and maintenance in HR systems like Oracle and SAP Excellent communication skills with the ability to articulate at all levels Experience in performing quality review of completed personnel and organizational data change actions Strong experience of enabling tools including in depth knowledge of Microsoft products Skilled in analysis and reports Adaptability to new technologies and regional complexities Exceptional customer service and collaboration skills
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HR Shared Services Specialist
2 weeks ago
Pune, Maharashtra, India Avient Corporation Full timeAbout Us Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; it's powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you're a finance wizard, a tech enthusiast, an...
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HR Operations Manager – Global Business Services
2 weeks ago
Pune, Maharashtra, India UPL Full timeJob Title: HR Operations Manager – UPL Global Business Services Limited (GBSL) Location : Pune Reporting To : GBS Head UPL GBSL (Global Business Services Limited) is a specialized entity within the UPL ecosystem that provides centralized, standardized, and streamlined business support services across UPL's global operations. It is designed to enhance...
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Global HR Technology Lead
1 week ago
Pune, Maharashtra, India beBeeHrtechnology Full time ₹ 70 - ₹ 80Global HR Technology LeaderThis is a unique opportunity to lead the development and implementation of comprehensive HR technology strategies, aligning with business objectives.Develop and execute global HR technology roadmaps.Implement, maintain, and optimise HR systems and tools.The ideal candidate will have a strong understanding of HR processes, data...
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Global HR Operations Specialist
2 weeks ago
Pune, Maharashtra, India beBeeSharedServices Full time ₹ 9,00,000 - ₹ 12,00,000About the RoleThe Human Resources Shared Services Specialist plays a pivotal role in supporting the organization's global HR operations. This individual will be responsible for uploading, processing, and reporting on transactions related to employee and payroll data.Key Responsibilities:Global HR Transaction Management: Process and manage all global employee...
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Team Lead
3 days ago
Pune, Maharashtra, India Right Path Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionRight Path Global Services Private Limited delivers end-to-end business process management services to clients across all industries, focusing on cost optimization, streamlining non-core business operations, and enhancing customer experiences through strategic process improvements. With 15 years of leadership experience in the BPO sector,...
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HR Manager-HR Delivery, Japan HRSS
1 day ago
Pune, Maharashtra, India Fujitsu Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Manager HR Delivery, Japan HRSS.Location: Pune, IndiaLanguage Proficiency: Minimum JLPT N3 or above (preferred).Reporting: The role will report to the HR Director, HR Delivery, Global HRSS.About the Role:We are seeking a highly skilled and experienced Senior Manager to lead our HR Shared Services team supporting Japan operations and is based out...
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HR Lead
2 weeks ago
Pune, Maharashtra, India beBeeHumanResources Full time ₹ 15,00,000 - ₹ 25,00,000Job Title: Senior Human Resources Manager, We are seeking a seasoned professional to lead our HR operations in Pune. This role demands a strategic thinker who can effectively bridge the gap between business needs and technical execution.International Background Verification (BGV): Manage and streamline the international background verification process to...
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HRSD Lead
2 weeks ago
Pune, Maharashtra, India Ecolab Global Services Full time US$ 60,000 - US$ 1,20,000 per yearJob Characteristics: Address and resolve inquiries related to HR services and policies. Tier 2 including employee relations investigations. Processing HR transactions. Projects as assigned and data analytics of case history to provide data driven business decisions for future HR Shared Service Work. Education/Work Experience: Degree, 5-7 years experience. ...
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Manager/Senior Manager HR Shared Services at Pune
24 hours ago
Pune, Maharashtra, India Venus Management Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per yearExp 10–15 years in HR, with 5+ years in shared servicesIndustry Exposure: - Automotive or manufacturing sector preferredTools & Tech: - Proficiency in HRIS platforms, Excel, and analyticCertifications: - SHRM, HRCI, or Six Sigma (preferred)
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Hr Manager – Ice Cream Global Business Services
3 weeks ago
Pune, Maharashtra, India Unilever Full timeTitle HR Manager - Ice Cream Global Business Services Location Pune India About Ice Cream Life Tastes Better With Ice Cream If you are considering working for the Unilever ice Cream business you will work for the global leading Ice Cream player with EUR8bn Turnover in 2024 The Ice Cream business is operating in a highly attractive category as we...