Associate, Global Customer Care
3 weeks ago
Position Summary We are seeking a Associate Global Customer Care International Order Management to join our Global Customer Care team In this role you will take ownership of complex surgery order processing corrections invoicing and dispute resolution while driving accuracy efficiency and customer satisfaction You will serve as a subject matter expert guiding junior team members collaborating cross-functionally and supporting process improvement initiatives to enhance our global order-to-cash operations Reports to Manager - Global Customer Care Key Responsibilities Order Management and Processing - Oversee timely and accurate entry processing and invoicing of high-volume and complex international surgery orders Perform advanced corrections pricing validations and data entry for surgeon lot details ensuring compliance with internal controls and audit requirements Use company platforms SAP Salesforce EDI to monitor order flow proactively manage exceptions and support seamless order clearance and invoicing Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements Dispute Management and Issue Resolution - Lead the resolution of complex order-related issues and disputes coordinating across Sales Logistics OMS and regional Customer Service teams Ensure timely and professional responses to customer queries and internal escalations driving root cause resolution Support investigation and documentation of recurring issues to reduce order fallouts Support EDI and Process Improvement - Support implementation optimization and daily operations of EDI Esker and digital order management tools Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time accuracy and user experience Provide feedback and mentorship to junior team members on best practices and system usage Order Block Management - Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA Monitor and report on key performance metrics such as order accuracy invoice timeliness and processing efficiency Provide analysis and insights to drive strategic improvements in customer care delivery Qualification Bachelor s degree or equivalent in Business Administration Supply Chain or related field 4-6 years of experience in Order Management Customer Service or Supply Chain Operations Hands-on experience with Order Management Systems e g SAP Esker EDI preferred Strong analytical skills problem-solving abilities and a customer-first mindset Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders Excellent written and verbal communication skills Detail-oriented with a continuous improvement approach to processes Physical Demands 5 Days working from Office - US Shift 5 30 PM to 2 30 AM Travel Requirements NA We re more than just a company - we re a community Follow us on to see how we support and empower our employees and patients every day Check us out on for a glimpse behind the scenes and a sneak peek into You Unlimited life culture and benefits at S N Explore our and learn more about our mission our team and the opportunities we offer
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Customer Support Associate
3 weeks ago
Pune, Maharashtra, India Convera Full timeJob DescriptionCustomer Support-AssociateAs a Customer Support Associate with Convera, we are looking for motivated, experienced and passionate people to provide world-class customer experience. Someone who wants to unleash his/her potential for a global FinTech that is passionate about moving money for the better.If so, join Convera as a Customer Support...
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Customer Care Manager
3 weeks ago
Pune, Maharashtra, India Stahl Kitchens Full timeAbout StahlAt Stahl, we believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products. As a premium cookware brand, customer satisfaction is at the heart of our growth and reputation.Role OverviewTo manage Stahl's customer service...
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Customer Care Manager
3 weeks ago
Pune, Maharashtra, India Stahl Kitchens Full timeAbout Stahl At Stahl, we believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products. As a premium cookware brand, customer satisfaction is at the heart of our growth and reputation. Role Overview To manage Stahl's customer service...
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Customer Care Manager
2 weeks ago
Pune, Maharashtra, India Stahl Kitchens Full timeAbout StahlAt Stahl, we believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products. As a premium cookware brand, customer satisfaction is at the heart of our growth and reputation.Role OverviewTo manage Stahl's customer service...
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Customer Care Executive
1 week ago
Pune, Maharashtra, India Seven Consultancy Full timeJOB DETAILS New sales opportunities through lead follow-up and outbound cold calls and emails.Research on Industrial and Non Industrial Projects across IndiaFind correct person to reach through self-research and passing through Operator/ReceptionUnderstand customer needs and requirementsRoute qualified opportunities to the appropriate sales executives for...
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Head of Customer Care
4 weeks ago
Pune, Maharashtra, India An esteemed client in AUTO OEM Full timeWe are looking for a seasoned professional to lead the Customer Care function for our Small Commercial Vehicles division. The ideal candidate will bring deep expertise in aftersales, customer support, service operations, and network management, driving excellence in customer experience across the SCV portfolio. Candidates with 18–25 years of experience in...
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Customer Care Advisor
2 weeks ago
Pune, Maharashtra, India Apex One Full time ₹ 15,00,000 - ₹ 28,00,000 per yearWe are hiring energetic and customer-focused individuals for the role ofCustomer Care Executivein our BPO division. The ideal candidate will handle inbound/outbound customer calls and provide effective resolutions to queries. RequirementsMinimum HSC (12th Pass); Minimum 6 monthGood communication skills in EnglishFresher or 6 months+ experience in BPO or...
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Revenue Associate in Training
3 weeks ago
Pune, Maharashtra, India Atica Global Full timeAbout Us: Atica is a leading, tech-first remote sales & revenue management company for Hotels and Hotel operators in the US, enabled by a unified tech-led solution. We are a startup, funded by the top investors in the country, like Titan Capital, DIBS. As innovators at the forefront of the industry, we strive to deliver the highest quality service to all our...
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Revenue Associate in Training
3 weeks ago
Pune, Maharashtra, India Atica Global Full timeAbout Us: Atica is a leading, tech-first remote sales & revenue management company for Hotels and Hotel operators in the US, enabled by a unified tech-led solution. We are a startup, funded by the top investors in the country, like Titan Capital, DIBS. As innovators at the forefront of the industry, we strive to deliver the highest quality service to all our...
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Sales Associate
2 weeks ago
Pune, Maharashtra, India Atica Global Full timeAbout Us: Atica is a leading, tech-first remote sales & revenue management company forHotels and Hotel operators in the US, enabled by a unified tech-led solution. We are a startup,funded by the top investors in the country, like Titan Capital, DIBS. As innovators at theforefront of the industry, we strive to deliver the highest quality service to all our...
