 
						Customer Success Manager
7 days ago
Key Responsibilities
- Define and execute account management and customer service strategies aligned
with business objectives
- Build frameworks for client retention, upselling, and cross-selling opportunities 
- Develop and implement KPIs to track and improve customer satisfaction, loyalty, 
and revenue growth
- Build strong client relationships and act as a trusted advisor to drive client success 
- Collaborate with Sales, Product, and Marketing teams to deliver holistic client 
solutions
- Oversee the customer support team to ensure timely resolution of queries,
complaints, and escalations
- Implement best practices and technology solutions to enhance customer
experience
- Continuously improve service delivery processes to increase efficiency and
customer satisfaction
- Lead, mentor, and grow a team of account managers and customer service
professionals
- Monitor client health metrics, churn rates, and service quality scores. 
- Present regular reports and insights to leadership on customer satisfaction, 
retention, and revenue impact.
- Identify trends, risks, and opportunities to inform strategic decisions.
Key Requirements
- Bachelor's/Master's degree in Business, Management, or related field 
- 5+ years of experience in Account Management, Customer Success, or Customer 
Service, with some experience in a leadership role
- Proven track record of managing enterprise or high-value client accounts 
- Excellent leadership, communication, and negotiation skills 
Job Type: Permanent
Pay: ₹308, ₹1,457,284.57 per year
Work Location: In person
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