Operations Lead

Operations Lead

About Us:

Lysto is leveling up the gaming industry by enabling "Growth for Games and Rewards for Gamers." Lysto supports game studio growth through playtesting, acquisition, and retention tools while offering gamers opportunities to play for rewards every day.

If you're passionate about working at the intersection of game studios, gamers, and cutting-edge technology, Lysto is the place for you

Experience: 5+ years
About the Role:

We're seeking an Operations Lead to drive the execution and delivery of our playtesting and player insights initiatives. This role will focus on managing projects end-to-end — ensuring smooth planning, recruitment, delivery, and reporting. The Ops Lead will collaborate closely with the Player Recruitment & Growth Specialist (responsible for acquisition channels) and the Head of User Research (responsible for frameworks and methodologies) to create a tightly integrated function that delivers high-quality insights to our clients.

This is a hands-on role that blends project management, stakeholder collaboration, and operational leadership, requiring someone with a strong playtesting background. Where that experience is not available, we are open to Indian candidates with solid project management experience in fast-paced environments.

Key Responsibilities:

• Oversee the execution and delivery of all playtesting and research projects, ensuring high-quality, timely outcomes.

• Manage project lifecycles — from scoping, planning, and scheduling to execution, reporting, and delivery.

• Work closely with the Player Recruitment & Growth Specialist to ensure a steady pipeline of players across demographics, platforms, and genres.

• Partner with the Head of User Research to translate research goals into actionable project plans.

• Act as the bridge between client needs and internal delivery, ensuring clear communication and alignment at every step.

• Support pre-sales conversations by outlining delivery approaches, timelines, and operational capabilities.

• Maintain strong client relationships, serving as the go-to person for project execution and delivery updates.

• Build and optimize operational workflows to scale playtesting delivery across global clients.

• Lead and mentor team members involved in project operations, helping them grow and deliver with excellence.

Required Qualifications:

• 5+ years of experience in
  game playtesting operations, project management, or related fields

.

• Strong understanding of player behavior, user psychology, and how games are built.

• Proven ability to manage multiple projects simultaneously with a focus on quality and deadlines.

• Experience working with both qualitative and quantitative research outputs (in collaboration with researchers).

• Excellent communication skills, with the ability to work with clients, product teams, and cross-functional stakeholders.

• Strong organizational skills, detail orientation, and the ability to thrive in a fast-paced, remote-first environment.

• Bonus: Prior experience in playtesting recruitment, thought leadership in gaming, or presenting at industry events.

Why Join Us:

• Be part of a forward-thinking company at the intersection of gaming, research, and innovation
• Work in a collaborative and impact-driven environment where your insights directly shape products and strategies
• Take on a global leadership role with the freedom to build, mentor, and scale your own research practice
• Enjoy flexible, remote-friendly work arrangements that support work-life balance
• Access to growth opportunities, cross-functional collaboration, and industry visibility

Apply now to help shape the future of player insights and lead impactful research at the heart of gaming.