Hub Operations Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
About The Role
The Hub Operations Manager plays an active role in leading and running the Hub operations to support their team in the execution of world-class marketing communications. As the central point-of-contact for all Geo's utilizing the Hub, the Hub Operations Manager holds overall responsibility for the relationship with the key internal stakeholders, while ensuring Hogarth teams are engaged and motivated to perform. This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role.

Job Responsibilities:

• Stakeholder Management
• Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders.
• Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the internal stakeholders.
• Build strong, trusting relationships with stakeholders, manage perceptions and expectations
• Ensure India GAD (based in Mumbai) and Leadership team (eg. Head of Delivery, SMEs) are informed on all matters relating to Operations.
• Effectively and impartially navigate teams with conflicting priorities.
• Operational planning and reviews
• Process and Operations
• Ensure operational frameworks and best practices are embedded across the account.
• Work closely with leadership team to flawlessly deliver work that meets the client's business needs.
• Lead year round planning of projects including:
• Office and systems setup
• Resource mapping
• Talent team relationship
• Onboarding of resource for large scale programmes
• Collaboration with IT Lead on tech and infrastructure requirements
• Work with wider team on training plan and development
• Oversee security and compliance
• Champion the operational Hub playbook
• Act as primary point of contact regarding all Hub operations.
• Involve and collaborate other stakeholders as and when needed.
• Work with all support teams to ensure every reources is setup, onboarded and trained.
• Manage resourcing across teams by monitoring utilization and productivity.
• Ensure full compliance with all financial procedures and policies.
• Manage resourcing across teams by monitoring utilization and productivity.
• Demonstrate solid commercial knowledge and financial acumen.
• Resource Management
• Collaborate closely with Geo Teams to identify the resource needs.
• Play an actively role supporting the Talent team in recruiting and staffing
• Plan and coordinate training/onboarding for incoming and existing teams
• Ensure resources are utilized and available to support multiple Geo's, negotiating availability with stakeholders and uplifting as required for busy periods.
• Ensure teams are engaged and motivated to perform
• Conduct and manage performance appraisal, in consultation with production leads
• Team and one-on-one management/mentoring, in consultation with production leads
• Ongoing engagement with key bench staff
• Point of escalation for Hogarth internal teams
• Champion Hogarth culture; a guardian of our values.

Requirements

• Degree or diploma preferred and/or minimum of 10 years operational and client servicing experience, managing accounts/teams for a multinational creative agency
• Highly organized, meticulous, client-focused and proactive
• A collaborative and empathetic leader
• Strong commercial acumen and numeracy skills
• Demonstrable agency management and problem-solving skills
• An excellent networker with exceptional people management skills
• Resilience and ability to work under pressure
• Strong English speaking and writing skills are essential
• The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment

Our Hogarth Values:
Hands on
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.

Honesty
We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it.

Heart & Soul
We bring heart to everything we make. Passion, pride and relentless drive push us beyond "good enough" ––because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows.

Happy Family
Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry
Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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