Systems Administrator

Designation: Cloud Administrator Job Description: Cloud Administrator (AWS) is responsible with installing, supporting and maintaining cloud / on-premise server infrastructure, and planning for and responding to performance and availability of the services. The candidate should also be having working knowledge of Kubernetes. The responsibility would include handling Kubernetes clusters of Linux on AWS. Other duties may include participating in calls, performing quality audit, building the knowledge database based on the unique incidents, client engagement and imparting training team. Systems administrator (Cloud) must demonstrate a blend of technical and interpersonal skills.

Technical Exposure: Duties and Responsibilities

Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat or rotational basis

Log all issues and resolutions, while working closely with senior desktop engineers and IT management on problem resolution

Communicate with users, explain issues and resolutions, update activity or train on new equipment or software

Perform Linux Server administration and configuration for performing software upgrades and patches

Maintain system security

Install, configure and fine tune cloud infrastructure

Install and configure virtual cloud instances

Perform on-premise to cloud migration

Monitor performance and maintain systems according to requirements

Troubleshoot incidents, issues and outages

Cluster creation, networking and service account management in Kubernetes

Node and Pod Allocation (Taints, tolerations and Labels)

Role Based Access Control in Kubernetes, Helm Chart and HPA

Work on scheduled tasks / activities

Ensure security through access controls, backups and firewalls

Support cloud servers including security configuration, patching and troubleshooting

Upgrade systems with new releases and models

Backup monitoring and reporting

Develop expertise to train staff on new technologies

Build an internal wiki with technical documentation, manuals and IT policies

Provides on-call high priority 24/7 technical support as necessary

Research questions utilizing a variety of resources, including KB / Standard Operating Procedure, senior level desktop support group, supervisor or management

Assist in maintaining an inventory of IT hardware and software assets

Provide clients with step-by-step instructions to users

Escalating IT issues to next level where necessary and keep user informed

Stay updated with system information, changes and updates

Ensure to adhere to clients compliance and governance standards and report any non-compliances to the manager

Contribute to the technical knowledgebase by adding or editing knowledge articles for consistency and sustainability

Participate & contribute in IT team meetings

Foster professional relationship with all colleagues by listening, understanding and responding to their needs

Promote positive customer service attitude among peers

Skills And Experience
2 years of international experience in Configuration, management and automation of cloud environment (AWS / Azure)

Additional 3 Years Of Experience Of Linux
Experience on Configuration /management of Elastic Load Balancers, auto-scaling, Virtual Private Cloud,

Routing, cloud database, IAM, ACM and SSM.

Should have knowledge of Virtualization administration/configuration including HA/DR

Should apply Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs

Managing full Cloud Lifecycle, Provisioning, Automation and Security

Scripting for administration and automation

Setting up and administering multi-tier computer system circumstances

Configure and fine-tune cloud infrastructure systems

Monitor availability and performance extent

Monitor effectively charging and cost optimization strategies

Manage disaster recovery and create backups

Maintain Data Integrity and access control

Debugging Kubernetes Failures( Pod Logs, HPA Error, Load balancer Error, Deployment Failures, Update Deployment/Service/HPA)

Kubectl Events and CLI

Understanding of replica set and demon set and persistence volume

Monitor availability and performance extent

Should follow change management process

Willing to take ownership of tasks through completion

Outstanding analytical and technical problem-solving skills

Excellent Interpersonal and communication skills (verbal and written)

Excellent organizational, time-management and prioritization skills

Should possess 3 years of experience on supporting Linux server on cloud environment

Ability and eagerness to learn new products and technologies

Ability to follow established policies and procedures

Good written and verbal communication skills

Ability to multi-task efficiently

Qualifications And Certifications
Bachelors degree in Computer Science, Information Technology or related discipline

AWS Cloud Practitioner

AWS Solution Associate (Architect)

Red Hat Certified System Administrator / Red Hat Certified Engineer (RHEL 6 or onwards)

ITIL Knowledge

Experience: 3 - 5 years

Salary: k/month

Qualification: bachelors degree in IT or similar