Frontend CRM Executive

2 weeks ago

Navi Mumbai, Maharashtra, India Raheja Universal Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Responsibilities:

  • Post-Sales Communication: Assist customers throughout the post-sales process, from booking to possession.
  • Project Coordination: Collaborate with various internal departments to provide timely updates on project progress.
  • Loan Processing: Coordinate with the banking team for loan approvals and disbursement procedures.
  • Registration Protocol: Work with the backend and legal teams to execute registration protocols.
  • Customer Follow-Up: Ensure timely follow-up and manage post-sales collections with prospective customers.
  • Accounting Coordination: Liaise with the backend department for accurate accounting entries of customers.
  • Documentation: Generate and manage documents such as welcome emails, payment receipts, sale agreements, demand letters, bank NOCs, ROCs, interest letters, debit notes, credit notes, reminder letters, and possession letters.
  • Customer Support: Handle customer queries and grievances related to the post-sales process.
  • Possession Management: Oversee the complete possession process, including arranging customer inspections for ready properties and submitting observation checklists to the project team.
  • Handover Process: Ensure a smooth process for possession and handover of keys to clients.
  • Society Formation: Possess knowledge of society formation procedures.
  • Reporting: Maintain weekly and monthly revenue reports.

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