Customer Relationship Executive- Ahmedabad

5 days ago


Navrangpura Ahmedabad Gujarat, India MK JEWELS Full time ₹ 9,000 - ₹ 25,000 per year

Job Description – CRM Executive_Hospitality Background

Location: Ahmedabad Job Type: Full-time

About MK Jewels:

MK Jewels is a leading fine jewellery brand celebrated for its exquisite craftsmanship, premium collections, and customer-first philosophy. With a strong retail presence and an expanding digital footprint, MK Jewels is committed to delivering world-class experiences and building long-term relationships with clients.

Role Overview:

Applications are invited from candidates residing in Ahmedabad, preferably from Navrangpura and nearby areas.

We are seeking a CRM Executive (preferably with a background in the hospitality or luxury service industry) to strengthen client relationships, enhance customer satisfaction, and drive loyalty. The role requires a service-oriented mindset, excellent communication skills, and a customer-centric approach to ensure every client interaction is memorable and meaningful.

Key Responsibilities:

Customer Engagement & Service Excellence:

Deliver a warm, professional, and personalized experience to every client.

Address inquiries, concerns, and complaints efficiently across channels (in-store, phone, email, WhatsApp, social media).

Ensure timely follow-ups to improve satisfaction and drive conversions.

Relationship Management:

Build long-term relationships by understanding client needs and preferences.

Maintain customer data, including key life events (birthdays, anniversaries, engagements), to personalize offers and communication.

Proactively connect with clients to foster trust and loyalty.

Sales Support & Conversions:

Track leads, monitor conversion rates, and share insights on customer trends.

Collaborate with the sales team to resolve conversion barriers and deliver seamless customer journeys.

Support front-office teams in ensuring a smooth enquiry-to-purchase experience.

Customer Insights & Reporting:

Analyse buying behaviour, preferences, and feedback to support strategic decisions.

Prepare reports on customer interactions, conversion metrics, and feedback patterns.

Continuous Improvement:

Stay updated on industry trends and CRM best practices.

Suggest and implement process improvements to enhance customer engagement and efficiency.

Requirements & Qualifications:

Bachelor's degree in Hospitality Management, Marketing, BBA, or a related field.

1–3 years of customer-facing experience (hospitality, luxury retail, or similar industries preferred).

Excellent communication skills in English, Hindi, and one regional language.

Strong ability to manage high-value clients with patience, empathy, and professionalism.

Problem-solving skills with the ability to adapt quickly in customer situations.

Strong organizational skills and ability to handle multiple client interactions simultaneously.

Familiarity with CRM tools/software will be an advantage.

Why Join MK Jewels?

Be part of a renowned jewellery brand with a growing digital presence.

Work in a creative and dynamic environment with long-term career growth opportunities.

Attractive salary package with performance-linked benefits.

Ongoing training and professional development support.

Opportunity to collaborate with a motivated and passionate team.

How to Apply:

Interested candidates may apply in confidence at or WhatsApp on

Work Location: MK Sons Fine Jewels, Surbhi Complex, 4-5, Chimanlal Girdharlal Rd,

Opp. Municipal Market, Vasant Vihar, Navrangpura, Ahmedabad, Gujarat –

Job Types: Full-time, Permanent

Pay: ₹9, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person



  • Ahmedabad, Gujarat, India The Wise Owl Full time

    **Join The Wise Owl as a Client Relationship Executive (Consumer Durables) | Ahmedabad, India** **Full-Time Position** **Who We Are**: The Wise Owl provides expertise across the digital ecosystem. The organization is headquartered in Mumbai and has a branch office in Noida. We are a team of strategists, artists, storytellers, thinkers, and planners that...


  • Navrangpura, Ahmedabad, Gujarat, India CV Solution Gandhidham Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Customer Relationship Executive (Automobile Sales & Support)Company: JunigadiLocation: Ahmedabad, GujaratSalary Range: ₹10,000 – ₹25,000 per monthAbout UsAt Junigadi, we are committed to providing the best support to customers looking to buy used vehicles. We simplify their journey by assisting with loans, handling documentation, and ensuring a smooth...


  • Ahmedabad, Gujarat, India Vikram Solutions Full time

    POSITION: Customer Relationship Executive **Responsibilities**: Identifying new Project lead Online Meeting with clients and explaining products Regularly follow up with existing clients Providing Pre-sales and Pro sales support To be able to manage the responsibilities assigned to the job role Energetic, willing to learn and grow Should have excellent...


  • Ahmedabad, India Luna Technologies Private Limited Full time

    **Urgently opening for position of Customer Relationship Executive for reputed company in India** **Position**:CRE (Customer Relationship Executive)** **Job Location**: Ahmedabad **Salary**:Depends on interview**Skills Required**: Experience: 1 Yrs. experience in relevant profile & Industry **Skills**: - Responding to Customer Inquiries - Problem...


  • Satellite, Ahmedabad, Gujarat, India S D Retail Limited Full time

    Job Location: Ahmedabad (On-Site) 1-3 years of customer service experience (e-commerce preferred). **Company Description** SWEET DREAMS is the pioneer of Sleep and Home Clothing in India with 35 years of existence, crafting products with 'Happiness'. The brand reflects love, care, and gentleness, enchanting the heart and mind with a fairy tale, homely...


  • Ahmedabad, Gujarat, India Cogoport Full time

    At Cogoport, Customer Success Executives (CSEs) are the first point of contact for businesses moving goods globally. As a CSE, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service. - This is...


  • Bodakdev, Ahmedabad, Gujarat, India Panacea Healthcare Management Full time

    **Role**:Customer Relationship Executive **Education**: Any graduate **Experience**: At least 1 year in BPO/KPO **Location**: Vastrapur Lake Road, Bodakdev Ahmedabad Education: Any Graduate - Diploma Salary - 20k to 25k **Roles & Responsibilities** - Generate leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable...

  • Marketing Executive

    1 week ago


    Ahmedabad, Gujarat, India Client by Synergy Resource Solutions Full time

    **Greetings from Synergy Resource Solutions, a leading HR Management Consultancy.** **Our Client is a leading Ecommerce Company their office located at C.G Road Ahmedabad.** **Please find job details**: **Position: Marketing executive** **Experience: 2 to 3 years** **Salary: up to 35k per month** **Gender : Any** **Timing - 9 AM to 6 pm or 9:30 AM to...


  • Ahmedabad, Gujarat, India Svitch Energy Pvt. Ltd. Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...


  • Bodakdev, Ahmedabad, Gujarat, India Panacea Healthcare Management Full time

    Designation : Customer relationship executive Location : Ahmedabad, Gujarat No. of Position : 6 Education : Any Graduate - Diploma Experience : At least 2 year in Call centers Salary - 20k to 25k - Implement processes for consistent team handling of customer complaints - Analyzes and reports performance data on customer escalation trends and business...