Call Center Executive

2 weeks ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Functional /Business Responsibilities:


• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs


• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken


• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency


• Ability to understand and handle irate customers


• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications


• Ability to achieve stretched targets and able to manage the organization standards
• Maintain Superior quality service by following organization standards

  • No Target

Must Haves:
• Excellent Communication Skills in English & Hindi
• Typing speed of 30 to 40 wpm
• Strong interpersonal, problem-solving skills and verbal and written communication skills
• Flexible with shifts
• Computer literacy

Work location:- Vashi, Navi Mumbai

Interested candidate can contact on below mention contact details -

Sakshi Koli /

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