Customer Service Quality Executive

1 week ago

Remote, India Tacterial Consulting Full time ₹ 2,50,000 - ₹ 6,00,000 per year

Where Your Passion Meets Purpose: Empowering Millions through Insurance

What's Ditto?

At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.

We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalised insurance advice.

Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India's largest stock-broker Zerodha

What do we do at Ditto?

  • We help people buy insurance.
  • We explain health and life insurance in a language users understand
  • We curate and offer personalized recommendations

Who's backing us?

We are funded by Zerodha- India's largest stockbroker

Roles and Responsibilities:

  • Call monitoring and provide actionable insight to improve current processes
  • Assist in developing, creating, and implementing quality processes
  • Gather information to help improve advisor performance
  • Provide feedback on the quality of advisor's recommendation
  • Develop customer support quality standards

Experience and Skills:

  • Experience of 0 - 3 years
  • Strong communication skills
  • Excellent customer service skills
  • Strong sense of ownership and leadership quality
  • Excellent listening and analytical skills
  • Ability to communicate and collaborate effectively

Please find the Application Process here:

Should we like your application, we will send you a link via email to record a Short Video Resume.

Please take the time to check your inbox and record the same as this process is mandatory.

Perks:

  • Remote work
  • Comprehensive health insurance coverage for you and your family
  • CTC - 4,54,600 PA

Please Note - Beware of fraudulent Recruitment Agents. We do not charge any amount for any given purpose prior to an application for a role or at the time of any ensuing recruitment process. . For any queries, please contact

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