
International Customer Care Executive
2 days ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
- Provide accurate information on products/services offered by the company to customers.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (Zoho).
Desired Candidate Profile
- 0-3 years of experience in BPO/Call Centre environment handling international voice process.
- Excellent communication skills with ability to handle multiple conversations simultaneously.
Proficiency in English language is mandatory; knowledge of Hindi language is an added advantage.
Contact me:
HR: Shweta Gupta
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