CRM Manger Female

3 days ago

Karol Bāgh, Delhi, India Adriyana Solutions Pvt Ltd Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Core responsibilities

  • Customer support: Respond to customer inquiries and complaints promptly and efficiently across multiple channels.
  • Relationship management: Build and maintain positive relationships with existing and potential customers.
  • Data analysis: Analyze customer data to identify trends, provide insights, and improve strategies.
  • Customer retention: Develop and implement strategies to retain customers, such as loyalty programs and targeted campaigns.
  • Internal coordination: Collaborate with other departments like sales, marketing, and product development to ensure customer needs are met.
  • Reporting: Provide feedback and reports on customer satisfaction, feedback, and campaign performance to management.
  • System maintenance: Manage and maintain customer databases, ensuring accurate records of all interactions.

Key skills and qualifications

  • Communication: Strong verbal and written communication skills are essential for effective customer interaction.
  • Empathy and patience: The ability to understand and respond to customer needs with patience and composure is crucial.
  • Problem-solving: Must be able to analyze situations and propose workable solutions.
  • Technical proficiency: Experience with CRM software and other support tools is necessary.
  • Time management: Ability to manage multiple tasks and prioritize work effectively.
  • Professionalism: Maintain a positive and professional attitude while handling sensitive information.

Education and experience

  • Education: A bachelor's degree in a relevant field like marketing or business administration is often preferred.
  • Experience: Prior experience in a customer-facing role or with CRM software is highly desirable, with some positions requiring 5-6 years of experience.

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Experience:

  • CRM software: 5 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • sales Coordinator Female

    1 week ago

    Karol Bāgh, Delhi, India Adriyana Solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Key ResponsibilitiesSales Team Support: Coordinate schedules, provide sales materials, and offer support to sales representatives to help them meet quotas.Customer Communication: Act as a point of contact for client inquiries, address customer complaints, and maintain positive customer relations.Administrative Tasks: Handle order processing, verify order...

  • CRM Manger Female

    4 days ago

    Karol Bagh, Delhi, Delhi, India Adriyana Solutions Pvt Ltd Full time

    Core responsibilities - **Customer support**: Respond to customer inquiries and complaints promptly and efficiently across multiple channels. - **Relationship management**: Build and maintain positive relationships with existing and potential customers. - **Data analysis**: Analyze customer data to identify trends, provide insights, and improve strategies. -...

  • CRM Merchandiser-female

    26 minutes ago

    Karol Bagh, Delhi, Delhi, India Harsh Clean Dhan Pvt Ltd ( Woosh) Full time

    **Role - CRM Cum Merchandiser (FEMALE)** **Exp - International Market & Export Business** **Immediate Joiner are preferred** **Salary - 25k to 35k per month** **Roles and Responsibilities**: - Knowledge of International customer handling process. - Having good exposer of handling international business/customer. - Maintain the MIS report on daily basis...

  • CRM Executive Office Coordinator

    6 days ago

    Karol Bagh, Delhi, Delhi, India Harsh Clean Dhan Pvt Ltd ( Woosh) Full time

    **Roles and Responsibilities**: Role-CRM cum Office Coordinator - Female Experience - 3 to 6 Year - (FMCG) - Ensures that customers receive the quickest service possible. - Assists representatives in handling disappointed customers. - Determines a course of action to resolve customer problems. - Supervises customer service representatives. - Improved...

  • Customer Service Executive

    39 minutes ago

    Karol Bagh, Delhi, Delhi, India Mac Personal Care Pvt. Ltd. Full time

    **Job Title:Customer Relationship Management Executive - Female** **Description**: **Key Responsibilities**: 2. Provide personalized assistance and support to customers, addressing their inquiries, resolving complaints, and ensuring their needs are met. 3. Collaborate with cross-functional teams, including sales, marketing, and operations, to align CRM...

  • Tele Caller Executive

    2 weeks ago

    Karol Bagh, Delhi, Delhi, India Sun Sea Jewellers Full time

    **Profile**: Sun Sea Jewellers, located in the vibrant city of Karol Bagh, New Delhi, is currently seeking enthusiastic individuals to join our team as Telecaller Executives. If you have excellent communication skills and a passion for providing exceptional customer service, this is an exciting opportunity to become a part of our renowned jewellery...