Patient Care Co-ordinator

**WALK-IN INTERVIEW FOR FRESHERS AND EXPERIENCE CANDIDATES FOR PART TIME OPPORTUNITY IN ONE OF THE MOST PRESTIGIOUS HOSPITALS IN DELHI.**
- **Walk-In Interview Details**:_
- **mCURA Mobile Health Pvt. Ltd.**_
- **401. Tower-B. 4th Floor. Millennium Plaza. Gurugram.**_
- **Near Millennium Metro Station.**_
- **Timings - Monday to Friday 11:00 am to 4:00 pm**_
- **THIS POSITION IS ONLY FOR FEMALE CANDIDATES.**_

**Patient Customer Care Executive**

The Patient Customer Care Executive plays a crucial role in ensuring a positive and supportive experience for patients seeking assistance with healthcare-related inquiries. This position involves effective communication, empathy, and problem-solving skills to address patient concerns and provide information about services. The Patient Customer Care Executive serves as a bridge between the organization and patients, contributing to overall patient satisfaction and loyalty.

**Department: Customer Service**

**Key Responsibilities**:

- Patient Communication:
Ø Demonstrate empathy and understanding when interacting with patients, addressing their concerns with patience and courtesy.
- Information Provision:
Ø Provide accurate and detailed information about healthcare services, appointment scheduling, billing inquiries, and other relevant topics.

Ø Ensure patients are well-informed about their treatment plans, prescriptions, and any necessary follow-up procedures.
- Problem Resolution:
Ø Investigate and resolve patient complaints, issues, or disputes in a timely and effective manner.

Ø Collaborate with internal departments to facilitate swift resolution and prevent recurring problems.
- Appointment Scheduling:
Ø Assist patients in scheduling, rescheduling, or cancelling appointments as needed.

Ø Coordinate with medical staff and other departments to optimize appointment availability.
- Insurance Assistance:
Ø Guide patients through the insurance process, including verification, pre-authorization, and billing inquiries.

Ø Work closely with the billing department to address any insurance-related issues.
- Documentation:
Ø Maintain accurate and up-to-date records of patient interactions and transactions in the customer relationship management (CRM) system.

Ø Ensure compliance with privacy regulations and organizational policies.
- Collaboration:
Ø Collaborate with healthcare professionals, administrative staff, and other departments to enhance the overall patient experience.

Ø Participate in regular team meetings to discuss challenges, share insights, and contribute to process improvement.

**Qualifications and Skills**:

- 10+2 / Any Graduate / Diploma Holders.
- Freshers / Previous experience in customer service in any industry
- Good communication and interpersonal skills.
- Empathetic and patient-oriented approach.
- problem-solving and decision-making abilities.
- Proficient in using customer relationship management (CRM) software.

**Working Conditions**:

- Office-based environment with regular computer use and phone communication.
- May require occasional evening or weekend shifts based on organizational needs.

**Shift Timing**:
**Compensation and Benefits**:
**5,500 for single (6 hours) shift. Additional Payout for Increased working Hours per shift.**

**Job Types**: Full-time, Part-time, Fresher, Internship

Contract length: 12 months

Pay: From ₹5,500.00 per month

Expected hours: 36 per week

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Morning shift

**Experience**:

- FRESHERS

WE ARE HIRING ONLY FEMALE CANDIDATES

Work Location: In person

**Job Types**: Full-time, Part-time, Fresher, Internship
Contract length: 12 months

Pay: ₹5,500.00 - ₹11,000.00 per month

Expected hours: 36 per week

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental Pay:

- Overtime pay

Work Location: In person