CRM Manger Female

4 days ago

Karol Bagh Delhi Delhi, India Adriyana Solutions Pvt Ltd Full time

Core responsibilities
- **Customer support**: Respond to customer inquiries and complaints promptly and efficiently across multiple channels.
- **Relationship management**: Build and maintain positive relationships with existing and potential customers.
- **Data analysis**: Analyze customer data to identify trends, provide insights, and improve strategies.
- **Customer retention**: Develop and implement strategies to retain customers, such as loyalty programs and targeted campaigns.
- **Internal coordination**: Collaborate with other departments like sales, marketing, and product development to ensure customer needs are met.
- **Reporting**: Provide feedback and reports on customer satisfaction, feedback, and campaign performance to management.
- **System maintenance**: Manage and maintain customer databases, ensuring accurate records of all interactions.

Key skills and qualifications
- **Communication**: Strong verbal and written communication skills are essential for effective customer interaction.
- **Empathy and patience**: The ability to understand and respond to customer needs with patience and composure is crucial.
- **Problem-solving**: Must be able to analyze situations and propose workable solutions.
- **Technical proficiency**: Experience with CRM software and other support tools is necessary.
- **Time management**: Ability to manage multiple tasks and prioritize work effectively.
- **Professionalism**: Maintain a positive and professional attitude while handling sensitive information.

Education and experience
- **Education**: A bachelor's degree in a relevant field like marketing or business administration is often preferred.
- **Experience**: Prior experience in a customer-facing role or with CRM software is highly desirable, with some positions requiring 5-6 years of experience.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

**Experience**:

- CRM software: 5 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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