CRM Executive

3 days ago

Gurgaon, Haryana, India 6f1dd638-30b4-4635-bc9f-d313cb2199cf Full time ₹ 4,20,000 per year

About the Role

We are looking for an experienced CRM Executive who can manage customer interactions, strengthen client relationships, and ensure seamless coordination between internal teams and customers. The ideal candidate should have strong communication skills, problem-solving ability, and hands-on experience in CRM tools.

Key Responsibilities

  • Manage end-to-end customer relationship processes to ensure high customer satisfaction and retention.
  • Handle customer queries, complaints, and escalation management with timely resolutions.
  • Maintain and update customer data using CRM software (Zoho/HubSpot/Salesforce or similar).
  • Track customer lifecycle, follow-ups, feedback, and service requests.
  • Coordinate closely with sales, operations, and support teams for smooth customer service delivery.
  • Prepare daily/weekly/monthly CRM reports and dashboards for management review.
  • Identify customer trends, service gaps, and improvement opportunities.
  • Ensure adherence to company policies, SOPs, and communication standards.
  • Drive customer engagement initiatives and loyalty programs.

Required Skills & Competencies

  • 4–5 years of proven experience as a CRM Executive or in a similar client-facing role.
  • Strong knowledge of CRM systems and MS Office (Excel, PowerPoint, Word).
  • Excellent communication (verbal & written) and interpersonal skills.
  • Ability to handle pressure, multitask, and manage client escalations professionally.
  • Strong analytical, reporting, and documentation skills.
  • Customer-centric mindset with problem-solving approach.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Additional certification in CRM tools/software will be an added advantage.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Work Location: In person

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