Account Management Assistant Manager
3 days ago
Role & responsibilities
Maintain relationship with insurers.
Manage their queries and resolve them satisfactorily.
Meet important clients regularly.
Check status of clients, work with internal team members to clear outstanding and pending claims
Interact with internal & external stake holders to ensure customer queries are addressed in a timely manner
Encourage clients to submit the required pending documents to reprocess the claims.
Resolve customer queries and grievances with reasonable explanation.
Handling inbound and outbound calls, managing escalations
Preferred candidate profile
- 5-6 years in a customer facing/customer support role which involves finding solutions. Health Insurance/TPA background preferre
- Customer facing/customer support role/Call center role
- Analytical Ability
- Customer Orientation
- Domain Expertise
- Problem Solving & Decision Making
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