CBSL_L2 Application Support

19 hours ago

Pune, Maharashtra, India Aarushi Infotech Full time
ConneQT is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company's approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model aided with heavy digital interventions to meet a client's business objectives and cost reduction strategy.
The demand for BPM continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.
Skills and responsibility: 1 Basic troubleshooting: Ability to diagnose and resolve common application based technical issues. 2 Good knowledge about ITIL certification 3 Customer service: Strong communication and interpersonal skills to assist users effectively and courteously. 4 Ticket management: Experience in logging and tracking support requests using ticketing systems. 5 Operating systems knowledge: Understanding of various operating systems (e.g., Windows, macOS, Linux) and their basic functionalities. 6 Software applications: Proficiency in common software applications such as Microsoft Office, web browsers, and email clients. 7 Remote desktop support: Ability to provide assistance to users remotely using remote desktop tools. 8 Documentation skills: Capability to create and update technical documentation for support procedures and solutions. 9 Problem-solving: Aptitude for analyzing issues, identifying root causes, and implementing solutions. 10 Adaptability: Flexibility to learn new technologies and adapt to changing environments in a fast-paced support role. 11 Understanding of programming languages such as PHP, Python, HTML, CSS, and JavaScript.
Note:Please those who are willing to work in Rotational week-off and Rotational shift only apply.

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