Application Support Engineer

3 hours ago

Pune, Maharashtra, India Spero Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Application Support Engineer

Job Location: Client Location

Work Schedule: 24x7 Shift Environment (Rotational Shifts)


• 6 Days Working


• Rotational Weekly Off

Job Summary:

We are looking for a skilled Application Support Engineer to provide technical support at the client location in a 24x7 environment. The ideal candidate will be responsible for troubleshooting, issue resolution, and ensuring application stability. They should possess strong problem-solving skills, customer-handling experience, and the ability to work in a dynamic support environment.

Key Responsibilities:


• Provide L1/L2 application support to resolve issues and ensure system stability.


• Monitor application performance and resolve system incidents as per defined SLAs.


• Handle customer queries efficiently and provide timely resolutions.


• Escalate complex issues to higher support levels and follow up for resolution.


• Work closely with internal teams and vendors to ensure application uptime.


• Document issues, solutions, and best practices for knowledge sharing.


• Perform basic troubleshooting related to database, servers, and application configurations.


• Ensure compliance with IT policies and security guidelines.


• Participate in shift rotations, including night shifts and weekends, as required.

Required Skills & Qualifications:


• Experience: 1-3 years in Application Support or a similar role.


• Technical Skills: Basic knowledge of databases (MySQL, SQL Server), Linux/Windows OS, networking fundamentals, and API troubleshooting.


• Customer Handling: Strong communication skills to interact effectively with clients and stakeholders.


• Problem-Solving: Ability to analyze and resolve technical issues quickly.


• Documentation: Experience in maintaining logs, issue reports, and resolution documents.


• Flexibility: Willingness to work in a 24x7 support environment with rotating shifts.

Preferred Qualifications:


• Basic knowledge of ticketing tools.


• Expertise in server monitoring.


• Graduate or Master's degree in technology-related fields.

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