Application Support Engineer

7 hours ago

Pune, Maharashtra, India Vertech Full time


We are seeking a skilled and reliable Application Support Engineer to join our growing 24/7 remote support team. This role is critical in delivering high-quality remote troubleshooting and monitoring support for automation systems, ensuring uptime and performance for clients operating in industries such as solar, manufacturing, and infrastructure.

You will play a hands-on role in managing SCADA, PLC, Ignition, database, and BMS systems, responding to tickets, analyzing alarms, and collaborating with global engineering teams to resolve issues and drive continuous improvement.


Who We Are
At Vertech, not only do we develop world class industrial automation solutions for some of the top US companies, we also strive to be the team of choice for the best and brightest talent. I mean, we call ourselves control freaks for a reason. The passion (and intelligence) our employees have is truly mind-blowing. In turn, we work hard to take care of our own with excellent benefits and pay, personal development, and transparent communication. We also know that you can be great at what you do and still have fun. If that sounds like a good fit, help us bring the next generation of automation solutions to nearly every industry, including manufacturing, food and beverage, renewable energy, water and wastewater and more.
 
Top Reasons to Work with Us
  • Flexible work schedule with work from home options for numerous roles
  • Weekly communication from management in our internally famous Friday morning meeting
  • Competitive Compensation including a bonus plan
  • A really rad Holiday Party each year
  • A manager that is cool…most of the time, because no one is perfect
  • A path for growth, a great culture, AND MORE

What You Will Be Doing

  • The Integrator is responsible for the following:
  • Provide remote troubleshooting support for SCADA, PLC, Ignition, and related automation systems.
  • Monitor alarms and system health for client infrastructure (e.g., solar, BMS, industrial).
  • Respond to and resolve ticketed support requests within defined SLAs.
  • Participate in a rotational on-call schedule for after-hours, weekend, and holiday coverage.
  • Document all actions in the ticketing system and maintain detailed records of incidents and solutions.
  • Perform root cause analysis and escalate critical issues as needed.
  • Collaborate with project and development teams to implement system improvements based on support findings.
  • Other duties as assigned
What You Need for this Position
  • Hands-on experience with industrial automation systems, preferably in a support or commissioning role.
  • Solid understanding of SCADA platforms, PLC logic, and Ignition software.
  • Familiarity with industrial protocols like Modbus, OPC UA, and related communication architectures.
  • Working knowledge of networking fundamentals and secure remote connectivity.
  • Experience with ticketing systems and structured support workflows.
  • Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
  • Clear and professional client communication skills via email and ticketing systems.

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