Service & Quality Manager

Req #

WD

Career Area:

Quality/Process

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Tuesday, December 16, 2025

Working Time:

Full-time

Additional Locations:

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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Position Overview / Purpose

Owns ITSM, audit, and SOP management for managed SAP; ensures continual service improvement.

Key Responsibilities

• Service Delivery & Planning: Analyzing customer requirements and planning and executing tailored engagement strategies.
• Quality Assurance: Focusing on continuous improvement, quality management, and problem-solving to ensure the adoption of SAP software is successful. This includes leveraging tools like the Continuous Quality Check (CQC) & Improvement Services offered .
• Transformation Guidance: Guiding customers through their digital transformation journey, particularly the migration to SAP S/4HANA Cloud.
• Clean Core Strategy: Helping customers manage extensions and integrations to maintain a "clean core" in their SAP S/4HANA system, which allows for easier and faster adoption of future innovations.
• Operational Excellence: Working to ensure smooth system operations, security, and compliance management, often within a cloud operating model that includes hyperscaler infrastructure (AWS, Azure, Google Cloud).
  
  Collaboration: Collaborating with cross-functional teams and partners to provide quality services and resolve technical complexities
• Provides leadership for innovation and quality uplift matching global SAP AMS standards.

Core Technical Expertise

ITIL v4, ServiceNow, SAP Solution Manager, Power BI/Tableau, audits.

Certifications / Qualifications

ITIL , ISO Auditor, Six Sigma Green Belt.

Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related discipline that provides a solid background in IT.

Experience & Competencies

10+ yrs service/process quality, managed services.

Location / Shift

Bangalore / 24x7 Rotational

Additional Locations:

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

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