Customer Service Representative

1 week ago

Bengaluru, Karnataka, India Indkal Technologies Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Care Executive

Department:
Customer Service

Base Location:
HSR Layout, Bangalore

Work Details & Schedule

Work Timings:
9-hour shift between
9 AM – 8 PM
(Rotational shifts)

Work Days:
7 days working
(
1 rotational off per week
)

Work Mode:
Office-based

About Indkal Technologies

Indkal Technologies is a leading
consumer electronics company
, operating under
Acer and Black & Decker's
trademark licensing agreements in India while also marketing its own brand,
Wobble
. With a strong
Make in India
focus, the company is expanding its portfolio to include
AI-powered TVs and smartphones
(launching in 2025).

As part of our
customer-first approach
, we are hiring
Customer Care Executives
to ensure a seamless
customer support experience
.

Role Overview

The
Customer Care Executive
will be responsible for
handling customer queries, complaints, and support requests
through multiple communication channels (
calls, emails, chats, and social media
). The role requires
strong problem-solving skills, product knowledge, and excellent communication
to deliver a superior customer experience.

Key Responsibilities

Customer Support & Query Handling

  • Handle
    incoming customer queries
    via
    calls, emails, chat, and social media
    .
  • Provide
    accurate product information, troubleshooting steps, and resolution
    for concerns related to
    smartphones, TVs, and home appliances
    .
  • Resolve
    customer complaints efficiently
    , ensuring
    high first-call resolution (FCR)
    .
  • Maintain
    politeness, professionalism, and empathy
    in every interaction.
  • Ensure
    adherence to service SLAs
    and maintain
    quality standards
    .

Technical & Warranty Support

  • Assist customers with
    mobile device issues, software updates, and network troubleshooting
    .
  • Guide customers on
    warranty policies, service center locations, and repair procedures
    .
  • Escalate
    complex technical issues
    to the relevant teams and ensure timely resolution.

Documentation & Reporting

  • Maintain
    accurate records of customer interactions
    in the CRM system.
  • Share
    daily reports
    on common queries, issues, and resolutions.
  • Work closely with the
    Quality & Training teams
    to improve service efficiency.

Qualifications & Skills

  • Experience:
    1-3 years in
    Customer Support/Call Center
    , preferably in
    mobility, electronics, or telecom industry
    .
  • Languages:
    Must be fluent in
    English, Hindi, and at least one South Indian language
    .

Technical Skills:

  • Experience in
    CRM systems, ticketing tools, and MS Office
    .
  • Knowledge of
    smartphone troubleshooting, Android/iOS basics, and customer engagement techniques
    .

Soft Skills:

  • Excellent
    communication and problem-solving
    abilities.
  • Ability to
    handle irate customers and resolve issues calmly
    .
  • Strong
    listening and multitasking
    skills.

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