Trading Manager
1 day ago
Salary - 5-6lpa
Exp - 2-4 years
Role Description
This is a full-time on-site role for a Trading Manager (Team Leader, Customer Care) based in Bengaluru. The individual in this role will oversee and manage a customer care team, ensuring operational efficiency and high-quality support. Responsibilities include training and mentoring team members, monitoring and evaluating performance metrics, implementing process improvements, and maintaining compliance with company policies. Collaboration with cross-functional teams to enhance customer experiences is key.
Qualifications
- Leadership, team management, and mentoring skills
- Customer service and customer relationship management expertise
- Analytical skills for monitoring KPIs and decision-making
- Excellent communication and problem-solving abilities
- Ability to adapt to a fast-paced and dynamic environment
- Proficiency in using customer service software and tools
- Bachelor's degree in business, management, or a related field is preferred
- Prior experience in trading or financial services is a plus
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