Customer Support Representative

2 days ago

Pune, Maharashtra, India Team Vertex Cosmos Full time

Job description -

Customer Service Executive to join our growing team. If you have a passion for helping people, solving problems, and creating memorable customer experiences, this role is perfect for you

As a Customer Service Executive, you will be the voice of our brand ensuring every interaction reflects our commitment to excellence and customer satisfaction.

Key Responsibilities

  • Respond to customer inquiries via phone.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues efficiently and professionally.
  • Maintain detailed records of customer interactions and follow-ups.
  • Coordinate with internal departments to ensure timely resolutions.
  • Identify recurring issues and suggest improvements.
  • Ensure customer satisfaction targets are met and maintained.

*Preferred candidate profile*

  • Education: Graduate (any stream mandatory)
  • Excellent verbal and written communication skills.
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to handle customers with patience, empathy, and professionalism.
  • Basic computer proficiency (CRM tools experience is a plus).
  • Ability to multitask in a fast-paced environment.
  • Positive attitude and a passion for customer service.

Perks and Benefits:

  • Salary : Rs 25000 up to 35000 Per month CTC (depending on last drawn CTC) + Incentives
  • Opportunity to get promoted and grow within the company
  • Full-time, permanent job role
  • Earned leaves, sick leave, and casual leave

* Shift Timings: Shift: Male 9 am to 9 pm any 9 hours Female: 9 am to 8 pm any 9 hours6 days working 1 rotational week off

Interview Timings : 9.30 am to 3 pm

* Contact Person :- HR Gayatri : only What's app message between 10 am to 7 pm (Monday to Saturday)

Interview Venue :Transcom: Office No 1501, th Floor, Nyati Enthral Kharadi, Pune, Maharashtra 411014

**Please do carry hard copy of your cv and Aadhaar card**

Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, PermanentRole Category: Customer Success EducationUG: Any Graduate PG: Any Postgraduate

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