
It Support Engineer
3 days ago
About MatchBest Group
MatchBest Group is a rapidly growing technology and AI-driven enterprise operating across India, the USA, and the Middle East. We deliver innovative solutions in OTT, AI automation, and enterprise services. We are seeking a proactive and technically skilled IT Support Engineer to maintain seamless IT operations across our offices and cloud infrastructure.
Key Responsibilities
User & Systems Support
- Provide on-site technical support for laptops, desktops, mobile devices, printers, and peripherals.
- Set up and manage email accounts, domains, and user access permissions (e.g., Google Workspace/Microsoft 365).
- Troubleshoot application-related issues, including productivity tools and collaboration platforms.
Infrastructure & Cloud
- Assist with AWS services: basic EC2, S3, IAM, and networking support.
- Monitor and maintain network connectivity, routers, firewalls, and VPN access.
Security & Compliance
- Implement and enforce IT security policies and best practices, including endpoint security and data protection.
- Maintain and update security policy documents and IT standard operating procedures.
Vendor & Asset Management
- Coordinate with hardware, software, and cloud service vendors for procurement, warranty claims, and escalations.
- Maintain accurate inventory records of IT assets and ensure timely renewals of licenses and subscriptions.
Collaboration & Knowledge Management
- Manage SharePoint/OneDrive document libraries, ensuring secure access and version control.
- Create and maintain clear documentation for IT processes and configurations.
Qualifications & Skills
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 13 years of experience in IT support/helpdesk or system administration.
- Good understanding of Windows, macOS, and basic Linux administration.
- Familiarity with cloud platforms (AWS preferred) and Office 365/Google Workspace administration.
- Strong problem-solving, communication, and customer-service skills.
- Knowledge of network security fundamentals and IT compliance standards is a plus.
Why Join MatchBest
- Be part of a fast-growing global technology group with exposure to advanced AI and cloud initiatives.
- Hands-on work across modern IT infrastructure and cloud services.
- Collaborative culture, professional growth opportunities, and competitive compensation.
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