
IT Support Engineer
1 week ago
About the Role:
We are looking for an experienced IT Support Engineer to join our dynamic team in Gurgaon. The ideal candidate will have a strong technical background in desktop support, infrastructure technologies, and customer service, ensuring smooth IT operations and timely issue resolution.
Key Responsibilities:
- Deliver effective solutions for hardware and software issues, while managing escalations within SLA timelines.
- Provide excellent customer service support with strong communication and problem-solving skills.
- Troubleshoot and resolve issues related to Windows 11, macOS, Office 365, VPN, MS Outlook, and other Office utilities.
- Manage and support infrastructure technologies such as Intune, SCCM, Citrix XenDesktop, and Windows Group Policies.
- Troubleshoot network-related issues (TCP/IP, WAN/LAN, voice, Internet, Intranet).
- Provide support for Polycom video conferencing devices and Zoom administration.
- Ensure compliance with ITIL and structured change management processes.
- Be flexible with working hours during peak periods and effectively re-prioritise tasks.
Experience & Qualifications:
- 2-3 years of IT support experience with proven expertise in desktop environments.
- Strong troubleshooting skills for Windows 11 and macOS.
- Hands-on experience in Intune, SCCM, Citrix XenDesktop, and Office 365.
- Good understanding of Windows Group Policies.
- Industry certifications like MCP, MCSE, CCNA are good to have.
- ITIL certification is an added advantage.
- Strong business awareness, attention to detail, and excellent verbal/written communication.
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