IT Support Engineer

1 week ago

Gurgaon, Haryana, India Tira Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role:

We are looking for an experienced IT Support Engineer to join our dynamic team in Gurgaon. The ideal candidate will have a strong technical background in desktop support, infrastructure technologies, and customer service, ensuring smooth IT operations and timely issue resolution.

Key Responsibilities:

  • Deliver effective solutions for hardware and software issues, while managing escalations within SLA timelines.
  • Provide excellent customer service support with strong communication and problem-solving skills.
  • Troubleshoot and resolve issues related to Windows 11, macOS, Office 365, VPN, MS Outlook, and other Office utilities.
  • Manage and support infrastructure technologies such as Intune, SCCM, Citrix XenDesktop, and Windows Group Policies.
  • Troubleshoot network-related issues (TCP/IP, WAN/LAN, voice, Internet, Intranet).
  • Provide support for Polycom video conferencing devices and Zoom administration.
  • Ensure compliance with ITIL and structured change management processes.
  • Be flexible with working hours during peak periods and effectively re-prioritise tasks.

Experience & Qualifications:

  • 2-3 years of IT support experience with proven expertise in desktop environments.
  • Strong troubleshooting skills for Windows 11 and macOS.
  • Hands-on experience in Intune, SCCM, Citrix XenDesktop, and Office 365.
  • Good understanding of Windows Group Policies.
  • Industry certifications like MCP, MCSE, CCNA are good to have.
  • ITIL certification is an added advantage.
  • Strong business awareness, attention to detail, and excellent verbal/written communication.

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