Client Relationship Executive

6 days ago

Gurgaon, Haryana, India EPUB SOLUTIONS PRIVATE LIMITED Full time ₹ 21,000 - ₹ 2,30,000 per year

Profile Summary

The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them.

Key Roles and Responsibilities

● Procuring existing clients through direct contact and word-of-mouth.

● Negotiating with clients to secure the most attractive prices.

● Conducting quality assurance on all produced documents including research articles, review articles, books, etc.

● Keeping the clients updated about the latest services.

● Managing a team of representatives offering customer support.

● Understanding the customer's problem and troubleshooting it with an optimal and effective solution.

Knowledge and Skills Required

● Education: Any masters

● Experience: Fresher

● Knowledge of Research thesis or journals

● Excellent communication (written & verbal)

● Interpersonal and problem-solving skills

● Research and Development skills

Job Types: Full-time, Permanent, Fresher

Pay: ₹21, ₹23,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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