VP, Talent Acquisition

As a Vice President of Talent Acquisition & Delivery, you will lead the NAM and LATAM High Volume

(Contact Center)

Recruitment team. Imagine yourself going to work with one thing on your mind: building out a world-class recruiting organization and fueling TaskUs rapid growth. Your internal stakeholders are your clients, partnering with them on their Recruitment strategies. Your role was designed to be an integral member of the Operations leadership team for TaskUs.

Responsibilities:

• Drive a successful BPO recruitment cycle and support the Customer Service roles for all contact centers in the US and LATAM.
• Provide vision, leadership, planning and management for the volume sourcing and recruiting teams.
• Partner and develop key relationships with internal stakeholders / business leaders to identify opportunities for end to end virtualization of effective global recruitment strategies and successfully implement innovation with a significant focus on industry innovation trends.
• Provide thought leadership on artificial intelligence inside the recruiting experience to promote consistent, scalable and compliant operating practices.
• Develop a clear vision for recruitment transformation, build transformation change capabilities and lead significant projects through to implementation.
• Create and drive powerful sourcing innovation strategies to proactively reach new and diverse talent, including employer branding and social media strategies.
• Help design an unforgettable candidate experience through optimization of people, platforms and process.
• Define business specifications with the internal user community for global deployment of technology and processes.
• Manage all aspects of internal deployment projects for all recruiting functions including; sourcing, screening, selection and onboarding.
• Work closely with the leadership team on needs assessments and workforce planning.
• Implement proactive branding strategies to elevate TaskUs reputation in the marketplace.
• Drive strong talent pipelines by utilizing effective sourcing strategies to attract high-caliber candidates through social media, labor markets and industry-relevant communities.
• Set strategic and operational direction to support organization goals and expansions.
• Track relevant recruiting metrics and provide analytics for performance management and decision-making.

Qualifications / Requirements:

Required Skills:

• 5+ years of experience as Head of Talent Acquisition / Recruitment in high volume

(Contact Center)

or a similar senior role in the Outsourcing or Contact Centerindustry.
- Experience with international high volume hiring within the US and LATAM

(Mexico & Colombia)

.
- Experience in designing, building, and leading quality, talent acquisition functions in a high-volume recruiting environment.
- Expertise in people management, employee development/coaching, expert knowledge managing and creating recruitment processes and workflow, and applicable data reporting.
- A passion for metrics and analyzing the pipeline, excellent interpersonal, oral, and written communication skills, and high emotional intelligence and self-awareness.
- Strong business acumen, the ability to drive change initiatives, strong analytical and negotiation skills, excellent process orientation.
- Extensive experience in fully utilizing an Automated Tracking System (ATS).
- Excellent interpersonal skills and customer focus with the ability to positively interact at all levels of the organization including the executive team, hiring managers, HR managers, and vendors.

Preferred Skills:

• Experience in the Healthcare, Telecomm, or Travel Industry, preferred.
• Someone with hyper-growth company experience is highly preferred.
• Open to travel up to 20% of the time.

Work Location/ Travel:

• Remote - United States, Colombia, or Tijuana, Mexico
• Travel up to 20%