Customer Service Adviser

2 days ago


Jagdalpur, Chhattisgarh, India BR Balaji LLP Mahindra Dealership Full time ₹ 84,000 - ₹ 3,00,000 per year

Job Summary:

We are looking for a friendly, professional, and customer-focused Customer Service Adviser to join our team. The ideal candidate will be the first point of contact for our customers, providing assistance, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond to customer queries via phone, email, or in person in a timely and courteous manner.
  • Provide accurate information about products, services, and policies.
  • Handle complaints, troubleshoot problems, and ensure customer satisfaction.
  • Record customer interactions and update databases/CRM systems.
  • Maintain a high level of professionalism and empathy while dealing with customers.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Follow company guidelines and service standards.

Requirements:

  • Proven experience in customer service or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-first attitude.
  • Ability to multitask, prioritize, and manage time effectively.
  • Basic computer knowledge (MS Office, CRM software preferred).
  • High school diploma or equivalent; higher qualifications a plus.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Speak with the employer



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