Customer Experience Manager

2 days ago


Jagdalpur, Chhattisgarh, India BR Balaji LLP Mahindra Dealership Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Key Responsibilities

  • Develop and execute customer experience strategies aligned with business goals.
  • Map and analyze the customer journey to identify pain points and opportunities for improvement.
  • Establish and monitor KPIs such as NPS, CSAT, and CES to measure customer satisfaction.
  • Collaborate with sales, marketing, product, and service teams to ensure a seamless customer experience.
  • Collect, analyze, and act on customer feedback to drive continuous improvement.
  • Implement training programs to promote customer-centric culture across teams.
  • Resolve escalated customer issues and ensure quick turnaround.
  • Stay updated with industry trends and adopt best practices for customer engagement.

Required Skills & Qualifications

  • Bachelor's degree in Business Administration, Marketing, or related field (Master's preferred).
  • Strong knowledge of CRM tools, analytics platforms, and customer engagement technologies.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to work cross-functionally and drive results in a fast-paced environment.

Key Competencies

  • Customer-centric mindset
  • Analytical thinking and data-driven decision-making
  • Strong interpersonal and negotiation skills
  • Strategic planning and execution
  • Adaptability and innovation

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person


  • Customer Associate

    3 weeks ago


    Jagdalpur, Chhattisgarh, India Jio Full time

    Posted Date 07 Sep 2021 Function Business Area Freelancer Location Jagdalpur Job Responsibilities 1 Acquire new customers 2 Call Jio Customers and explain them about Jio s Recharges 3 Assist the customers in completing Jio Recharge 4 Sell new Jio connections to prospective customers 5 Resolve customer queries within agreed...

  • Floor Manager

    4 weeks ago


    Jagdalpur, Chhattisgarh, India Vinayak Job Consultant Full time

    A Floor manager is Responsible for the day-to-day operations of a store including Store operations Ensuring the store runs smoothly and effectively Customer service Motivating sales teams to provide great customer service Business strategy Developing strategies to help the store succeed in the marketplace Inventory Keeping track of inventory levels ...

  • Store Manager

    4 weeks ago


    Jagdalpur, Chhattisgarh, India Vinayak Job Consultant Full time

    A store manager is Responsible for the day-to-day operations of a store including Store operations Ensuring the store runs smoothly and effectively Customer service Motivating sales teams to provide great customer service Business strategy Developing strategies to help the store succeed in the marketplace Inventory Keeping track of inventory levels ...

  • Warranty Manager

    2 weeks ago


    Jagdalpur, Chhattisgarh, India JAGDALPUR MOTORS PVT Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    URGENTLY HIRING WARRANTY MANAGER FOR PERSONAL VEHICLE SERVICE DEPARTMENT.HAVING MIN 5 YEARS EXPERIENCE.Job Types: Full-time, PermanentPay: ₹25, ₹35,000.00 per monthWork Location: In person

  • Dispatch Manager

    2 hours ago


    Jagdalpur, Chhattisgarh, India Bastar Dairy Farm Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:Responsible for managing the timely and efficient dispatch of dairy products. Oversees logistics operations, coordinates with production and sales teams, ensures cold chain compliance, and maintains delivery schedules.Key Responsibilities:Plan and supervise dispatch activitiesCoordinate with internal departments for order fulfillmentEnsure...


  • Jagdalpur, Chhattisgarh, India Bastar Dairy Farm Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job descriptionJob Summary:We seek a smart and dynamic Marketing Manager to assist in managing franchise outlets, driving sales, and ensuring seamless operations.Key Responsibilities:Franchise Outlet ManagementAssist in managing franchise outlets in Sukma, Dantewada, Raipur Road, Nagnar, Jagdalpur, and BijapurEnsure outlet compliance with company...

  • Sales Assistant

    3 weeks ago


    Jagdalpur, Chhattisgarh, India Rathi build mart Full time

    Job Title Sales Assistant Location Jagdalpur Chhattisgarh Department Sales Support Reporting To Sales Executive Store Manager Job Summary We are looking for a Sales Assistant who will assist the Sales Executive in handling day-to-day sales activities customer coordination and showroom management The role involves supporting the sales...

  • Salesman

    3 weeks ago


    Jagdalpur, Chhattisgarh, India Rajshree Emporium Full time

    Job Title Salesman - Clothing Store Location Near head post office motitalbpara jagdalpur Job Type Full-Time Part-Time Salary 5000 to 8000 or Negotiable Experience e g 0-2 years preferred Freshers welcome We are looking for an energetic and customer-focused Salesman to join our clothing store team You will be responsible for helping...

  • Accounts Manager

    7 days ago


    Jagdalpur, Chhattisgarh, India JAGDALPUR MOTORS PVT Full time ₹ 7,20,000 per year

    URGENTLY HIRING SENIOR ACCOUNTATNT.HAVING PROPER KNOWLEDGE OF ACCOUNTS AND GST,TDS,TCS EXPERIENCED MAY PREFFEREDJob Type: Full-timePay: ₹50, ₹60,000.00 per monthBenefits:Provident FundEducation:Master's (Preferred)Experience:Accounting: 8 years (Preferred)total work: 8 years (Preferred)Work Location: In person

  • Computer Operator

    3 weeks ago


    Jagdalpur, Chhattisgarh, India Rathi build mart Full time

    We are looking for a Computer Operator who can handle billing operations maintain daily data entry and support basic administrative tasks The ideal candidate should have good knowledge of computer systems billing software like Tally Excel or POS and be detail-oriented Key Responsibilities Generate and manage bills invoices for customers ...